Experienced Customer Service Representative – Remote Opportunity in Savannah, GA at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a family-owned and operated company, we prioritize our employees and offer a supportive work environment that fosters growth and stability. We're now seeking an experienced Customer Service Representative to join our team in Savannah, GA.

About the Position

As a Customer Service Representative at arenaflex, you'll be responsible for providing top-notch customer service to our clients through inbound and outbound calls. You'll use your excellent communication skills, empathy, and problem-solving abilities to resolve customer concerns, book appointments, and educate customers on our services and offerings. Your goal will be to ensure that our customers feel valued, informed, and satisfied with their interactions with arenaflex.

Key Responsibilities

* Take inbound calls from new and existing customers to answer questions and resolve issues

• Make outbound calls as needed to ensure the technician's schedules are full
• Book appointments for the customer and the company, overcoming objections as needed
• Provide a great phone experience during customer interactions
• Resolve and de-escalate customer concerns
• Educate customers on the value of membership plans and assist them in signing up
• Achieve monthly customer service key performance indicators

What You Need

* 2 years of customer service experience, call center experience preferred

• Strong communication skills, both written and verbal
• Demonstrated de-escalation, overcoming objections, and multitasking skills
• Ability to work well individually and in group settings
• arenaflex may conduct a pre-employment background check and drug test, subject to applicable law

What We Offer

* Weekly pay, PLUS weekly bonus payouts for hitting key performance goals

• Equipment provided (if you do not have it), including a laptop, monitor, and a headset
• Paid training
• Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more (if full-time)
• Paid Holidays + PTO accrual from day one!
• Parental Leave
• Career growth opportunities

What You'll Do

* Call customers from prior day for quality check

• Call maintenance customers and schedule visits
• Call on customer list to offer promotions
• Follow up on reviews positive and negative
• General inbound customer service

What You Bring

* Previous customer service experience

• Strong attention to details
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude
• Clear background check and drug screen

Qualifications

* arenaflex is a family-owned and operated company with a small business feel, but large business size, growth, and stability

• We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match
• With no salary cap, your effort determines your paycheck!

Work Environment and Culture

At arenaflex, we value our employees and strive to create a supportive and inclusive work environment. Our team is dedicated to delivering exceptional customer experiences, and we're committed to helping our employees grow and develop their skills. We offer a range of benefits and perks, including paid training, robust benefits, and career growth opportunities.

Compensation and Perks

* Competitive salary

• Weekly pay, PLUS weekly bonus payouts for hitting key performance goals
• Equipment provided (if you do not have it), including a laptop, monitor, and a headset
• Paid training
• Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more (if full-time)
• Paid Holidays + PTO accrual from day one!
• Parental Leave
• Career growth opportunities

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job