Customer Support Hero at arenaflex
Join the arenaflex team as a Customer Support Hero and become a vital part of our mission to empower governments and organizations to engage their communities more effectively. As a key member of our support team, you will play a crucial role in helping our 400+ international clients, particularly in the US, get the most out of our engagement platform.
About arenaflex
arenaflex is a leading provider of digital democracy solutions, dedicated to making a positive impact on communities worldwide. With a strong focus on innovation and customer satisfaction, we strive to create a better world through inclusive democracy and citizen participation. Our team is passionate about delivering exceptional support and services to our clients, and we're looking for like-minded individuals to join us on this exciting journey.
Responsibilities
As our Customer Support Hero, your primary responsibilities will include:
- Client Support: Respond to technical questions via chat, email, and phone, with a first focus on US clients. You will be the first point of contact for our clients, providing timely and effective support to ensure their success with our platform.
- Knowledge Management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates. You will be responsible for maintaining accurate and comprehensive knowledge bases to help our clients troubleshoot and resolve issues efficiently.
- Support Coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution. You will work closely with our product and development teams to identify and resolve technical issues, ensuring seamless support for our clients.
- Product Awareness: Stay informed on new releases and update relevant support materials. You will be responsible for staying up-to-date with our product roadmap and updates, ensuring that our support materials are accurate and relevant.
What We Expect from You
We're looking for a highly motivated and customer-focused individual who is passionate about digital democracy and citizen participation. As our Customer Support Hero, you will be:
- Curious and action-oriented, with a strong desire to learn and grow
- A good communicator with excellent written and verbal skills
- Comfortable using digital tools and eager to learn new ones
- Excited about inclusive democracy and citizen participation
- Analytical and enjoy learning from data
- Based in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings
You'll Thrive if:
* You enjoy building relationships and helping people
- You're self-driven but love working with a team
- You stay calm under pressure and adapt easily
- You care about doing meaningful, quality work
Bonus Points for:
* Experience in client support
- Additional languages (French, Spanish, German, etc.)
Even if you don't check every box, we'd love to hear from you if you're motivated and excited about the role!
What Can You Expect from Us?
As a member of our team, you can expect:
- The chance to make
social impact at scale
by helping governments engage their communities
- A key role in our transition from startup to
global scale-up
(we're 50+ and growing)
- Room to
grow from a support role
into a broader, relationship-focused position
- A
supportive and fast-paced team culture
with a strong sense of ownership and collaboration
- A
dynamic international team
that balances serious work with fun along the way
- An
informal work environment
with open communication and full transparency
- Regular online and hybrid
team events
, inspiring lunches, strategy town halls, and a yearly global meetup
- A competitive compensation package:
+ $30,000–$35,000 USD gross annually + 26 paid time off days + $1,000 annual professional development budget + Unlimited access to mental wellbeing support (OpenUp) + Flexible remote work options Go Vocal is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply. If you're passionate about making a difference and want to join a dynamic team that values innovation and customer satisfaction, apply now to become our Customer Support Hero at arenaflex! Apply for this job