Experienced Customer Experience Concierge – Centurion Lounge – Atlanta

At arenaflex, our culture is built on a rich history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to backing our customers, communities, and colleagues. As part of Team arenaflex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of arenaflex.

How will you make an impact in this role?

As an Experienced Customer Experience Concierge at the arenaflex Centurion Lounge in Atlanta, you will be the face of arenaflex to our customers, acting as ambassadors of the brand. Working as a cohesive team, you will have the ability to excite our customers and deliver on the brand promise. A successful Customer Experience Concierge will have a passion for delivering extraordinary service to our best customers, in a customer-facing environment. Our team members are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to arenaflex Card Members. Acting as a consultant, our team members will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with arenaflex.

Our Mission:

It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. Our team members do this by:

• Welcoming and providing access to our Card Members upon arrival at reception
• Being accountable and taking ownership of the customer’s experience from beginning to end
• Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiasts out of the customers
• Employing the Customer First philosophy in meeting customers’ needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of Operation:

The Centurion Lounge in Atlanta operates from 5:30 – 9:00 Monday-Sunday. Hours are subject to change due to business need.

Qualifications:

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts including nights, weekends, and holidays is essential
• Light to moderate lifting may be required for certain job tasks

Compensation and Benefits:

The hourly pay range for this role is $20.00 to $22.12, with bonus and benefits. arenaflex backs you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Culture:

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. arenaflex will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have arenaflex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Why Join arenaflex?

At arenaflex, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll have access to comprehensive training and development programs, as well as opportunities to learn new skills and advance your career. Our company culture is built on a foundation of innovation, collaboration, and mutual respect, and we're committed to creating a workplace that is inclusive and supportive of all employees.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply Job! Apply for this job