Experienced Patient Care Coordinator – After Hours Call Center
At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we're passionate about empowering patients to manage their health and treatment at home. We're now seeking a skilled and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY.
About arenaflex
arenaflex is a national healthcare company that provides a wide range of medical products and services to patients in need. With hundreds of locations across 45 states, we're committed to delivering exceptional customer care and support to our patients. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join our team.
Job Summary
As a Patient Care Coordinator, you'll play a critical role in ensuring that our patients receive the best possible care and support. You'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, and you'll work from home, interacting with patients and colleagues via phone, email, and other digital communication tools.
Key Responsibilities
* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
To be successful in this role, you'll need:
- A high school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Effective communication skills, both written and verbal
- Ability to maintain confidentiality and practice discretion when handling sensitive information
- Medical terminology knowledge
- Multi-tasking and attention to detail skills
- Ability to accurately perform simple mathematical calculations
- Self-motivation, organizational, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Experience working in a call center or customer service environment
- Knowledge of medical equipment and supplies
- Familiarity with Microsoft applications, including Word and Excel
- Experience with email transmission and communication, internet navigation, and research
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. Our team is passionate about delivering exceptional customer care, and we're committed to creating a positive and supportive work environment. You'll have the opportunity to work with a talented team of professionals who share your passion for making a difference in the lives of our patients.
Benefits
As an arenaflex employee, you'll enjoy a range of benefits, including:
- Generous paid time off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable rate car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k
- Medical, Prescription, Dental, and Vision
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection, and Legal services
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
How to Apply
If you're passionate about delivering exceptional customer care and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job