Customer Service Agent, Cross Functional (Part-Time) - Join the arenaflex Team and Take Flight in Aviation
At arenaflex, we're passionate about delivering exceptional service to our customers and airline partners. As a Customer Service Agent in our Ground Handling Department, you'll play a vital role in ensuring our passengers have a seamless and enjoyable experience. If you're a motivated, reliable professional with a passion for aviation, we want to hear from you!
About arenaflex
arenaflex is a leading aviation company that prides itself on its commitment to excellence and customer satisfaction. Our team is a diverse group of people who share a common goal: to provide industry-leading service to our customers and airline partners. We believe that everyone, regardless of their job title, is responsible for our success. We celebrate our accomplishments together, learn from our mistakes, and hold each other accountable. We work as a team, care for each other, and strive for excellence in everything we do.
Job Summary
As a Customer Service Agent, you'll be responsible for assisting passengers in boarding and disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. You'll work in a fast-paced, dynamic environment where no two days are the same. If you're a team player with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!
Essential Duties
* Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Load and unload baggage and cargo
- Operate motorized service vehicles and equipment
- Guide and park aircraft
- Perform cabin maintenance tasks
- Work together as a team to provide excellent customer service and meet corporate objectives
Job Qualifications and Competencies
* Successful completion of training course
- Ability to meet company goals and customer expectations in a high-energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
- Ability to lift up to 70 pounds regularly
- Ability to work in a fast-paced, dynamic environment with varying weather conditions and noise levels
Preferred Qualifications
* Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Work Environment
* Use of computers, telephones, and other office equipment
- Airport ramp environment, subject to varied weather conditions and elevated noise levels
- All shifts, including weekends, nights, holidays, and/or irregular shifts
Physical Requirements
* Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds regularly
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Benefits and Compensation
* Competitive hourly rate: $12.00/hour
- Paid training
- Holiday pay
- 401(k) plan
- Vacation time
- Family travel on the arenaflex network
- Medical and dental insurance available
- Bonuses awarded in accordance with company policies and applicable criteria
How to Apply
If you're a motivated, reliable professional with a passion for aviation, we want to hear from you! Please submit your application by May 26, 2025, to be considered for this exciting opportunity. Don't miss out on the chance to join our team and take flight in aviation!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment. If you need a reasonable accommodation for any part of the application process, please email us at [email protected].
Apply Now!
Apply Job! Apply for this job