Experienced Customer Service Specialist – Retail Store Operations

At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and upholding the high standards of our retail stores.

Job Summary:

We're seeking an experienced and customer-focused individual to join our team as a Customer Service Specialist at Store #707210, located at 2801 E Pioneer Pkwy, Ste 130 Arlington, TX 76010. As a key member of our retail store operations, you'll be responsible for providing top-notch customer service, resolving customer concerns, and achieving sales goals. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Provide exceptional customer service, ensuring high levels of satisfaction and loyalty

• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers, driving sales growth and loyalty
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Essential Qualifications:

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

* Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies:

* Excellent customer service and communication skills

• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and meet sales goals
• Basic math skills and accuracy with handling cash and credit transactions
• Ability to lift, carry, and move products up to 70 lbs.
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with point-of-sale systems

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Specialist, you'll have opportunities to:

• Develop your customer service and sales skills through ongoing training and coaching
• Learn about our products and services, including our paints, coatings, and innovative solutions
• Participate in sales and customer service competitions to drive growth and recognition
• Collaborate with other team members to achieve sales goals and improve customer satisfaction
• Take advantage of our comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Company Culture:

Our retail stores are dynamic and fast-paced environments where you'll have the opportunity to work with a diverse range of customers and products. As a Customer Service Specialist, you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences and driving sales growth. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits:

We offer a competitive salary and benefits package, including:

• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for career growth and advancement
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• Access to our comprehensive training and development programs

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application and learn more about our company culture and benefits.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that values diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

Background Check:

As a condition of employment, you'll be required to undergo a background check, which may include a review of your criminal history. This is necessary to protect the safety and security of our customers, employees, and business operations.

Disability Accommodation:

arenaflex is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply for this position, please contact our HR department at [[email protected]](mailto:[email protected]).

Contact Us:

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [[email protected]](mailto:[email protected]) or 1-800-ARENAFLEX. We look forward to hearing from you! Apply for this job