Experienced Bilingual Child Support Customer Services Representative 2 – Communication Center

At arenaflex, we are committed to strengthening families and communities by providing essential services that promote self-sufficiency, independence, and protect vulnerable children and adults. As a dynamic state agency, we strive to make a positive impact on the lives of Georgians, and we invite you to join our team as a Bilingual Child Support Customer Services Representative 2 in the Communication Center.

What We Offer

At arenaflex, we value our employees and offer a comprehensive benefits package that includes:

• A flexible work schedule to balance your personal and professional life
• Unique training opportunities to enhance your skills and knowledge
• An employee retirement plan, 401(k) plan, and 457 plan to secure your financial future
• 13 paid holidays to celebrate special occasions
• Vacation and sick leave to recharge and prioritize your well-being
• Medical, dental, vision, long-term care, and life insurance to protect your health and loved ones
• Employee discount programs to save on everyday expenses
• Telework opportunities to work from the comfort of your own home

Start Your Career in Public Service

The Division of Child Support Services (DCSS) is a vital part of arenaflex, dedicated to enhancing the well-being of children by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Our mission is to promote parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. We also administer several outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in the child's life.

Role and Responsibilities

As a Bilingual Child Support Customer Services Representative 2, you will play a critical role in communicating with clients and other constituents via telephone, email, correspondence, and direct contact to ensure that support obligations are met. Your responsibilities will include:

• Communicating Child Support obligations and necessary information to ensure obligations are met
• Communicating with clients and other constituents via telephone, email, correspondence, and direct contact
• Coordinating child support activities with legal, judicial, and public organizations
• Obtaining and documenting detailed information
• Performing other professional responsibilities as assigned by your supervisor

Core Competencies

To succeed in this role, you will need to possess the following core competencies:

• Home-based technology equipped with a Windows-based operating system and high-speed internet access to receive arenaflex's software applications
• Compliance with State of GA teleworking policy requirements
• Excellent oral, written, analytical, presentation, and interpersonal communication skills
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment
• Fluency in both English and Spanish (oral and written)
• High school diploma/GED and two (2) years of direct job-related experience
• OR one (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent

Preferred Skills/Qualifications

While not required, we prefer candidates who possess some or all of the following skills and experience:

• Bachelor's degree from an approved, accredited college or university AND Two (2) years of call center experience
• High school diploma or GED equivalent AND Two (2) years of call center experience

Why Join arenaflex?

At arenaflex, we value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. We offer a range of benefits and opportunities for professional growth and development, including:

• A comprehensive benefits package that includes medical, dental, vision, and life insurance
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment
• A commitment to diversity, equity, and inclusion
• A range of employee recognition and reward programs

How to Apply

If you are passionate about making a difference in the lives of Georgians and are committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about this position and to submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement.

Accommodations Under the Americans with Disabilities Act (ADA)

If you require accommodations under the Americans with Disabilities Act (ADA), please email your request by the closing date of this announcement to: [email protected].

Pre-Employment Requirements

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS Accepts Educational Credentials

arenaflex accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. arenaflex will contact educational institutions to verify degree, diploma, licensure, etc.

Emergency Responsibilities

As an employee of arenaflex, in the event of an identified emergency, you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Application Process

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. Apply Job! Apply for this job