Experienced Customer Service Representative-I (Financial Assistance Counselor) - arenaflex (Remote)

Job Summary:

Join arenaflex, a leading healthcare organization, as an Experienced Customer Service Representative-I (Financial Assistance Counselor) in a remote setting. As a key member of our Patient Business Services (PBS) team, you will play a vital role in ensuring exceptional customer satisfaction through timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries. If you possess excellent communication skills, a strong understanding of revenue cycle functions, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a dynamic and mission-driven organization that is committed to delivering high-quality, patient-centered care. As a leading healthcare provider, we strive to create a culture of excellence, compassion, and inclusivity. Our team is dedicated to making a positive impact in the lives of our patients, families, and communities. If you share our values and are passionate about delivering exceptional customer experiences, we invite you to join our team.

Responsibilities:

As an Experienced Customer Service Representative-I (Financial Assistance Counselor), you will be responsible for:

• Providing exceptional customer service to patients, families, and healthcare providers through timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries.
• Assisting patients in resolving billing issues, including setting up payment plans and responding to complaints, problems, and general inquiries in a timely, responsive, and efficient manner.
• Providing detailed documentation and reports of customer complaints, issues, interactions, actions taken, and results in appropriate systems.
• Tracking trends of customer service encounters and recommending resolutions for issues and findings for the supervisor.
• Resolving independently or escalating issues affecting customer complaints and issues to the Supervisor Customer Service.
• Performing communication and follow-up processes related to customer service and ensuring such activities are submitted timely, tracked, trended, and reported to key stakeholders.
• Performing other duties as needed and assigned by the supervisor.

Requirements:

To be successful in this role, you will need:

• A high school diploma or Associate's degree in Accounting or Business Administration or a related field.
• Successful completion of arenaflex's Trainee program, or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting.
• Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.
• Excellent verbal and written communication skills and organizational abilities.
• Strong interpersonal skills in interacting with internal and external customers, including the ability to interpret customer requirements and recommend appropriate actions to satisfy customer needs.
• Accuracy, attention to detail, and time management skills.
• Ability to work independently and operate a keyboard and telephone effectively.
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.

Preferred Qualifications:

* Experience in a complex, multi-site environment.

• Ability to work in a collaborative, shared leadership environment.
• Personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex.

Work Environment:

This position operates in a typical office environment with a well-lit, temperature-controlled space free from hazards. The incumbent will communicate frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed to operate a keyboard, and hearing is needed for extensive telephone and in-person communication. The environment requires the ability to concentrate, meet deadlines, work on several projects at a time, and adapt to interruptions.

Benefits:

As an arenaflex team member, you will enjoy a comprehensive benefits package, including:

• Competitive pay range: $18.8367-$28.2551
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and inclusive work environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Apply for this job