Experienced Translation Program Specialist – Global Localization and Project Management

At arenaflex, we're committed to delivering exceptional customer experiences across the globe. Our Shipping & Delivery Support (SDS) team is a key part of this effort, providing support content for customer service associates, delivery drivers, and customers worldwide. We're now seeking a skilled Translation Program Specialist to join our team and help us achieve our goal of becoming a world-class localization function within arenaflex Customer Service.

About arenaflex

arenaflex is a global leader in e-commerce, technology, and innovation. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. arenaflex is committed to a diverse and inclusive workplace, where every employee feels valued, respected, and empowered to deliver exceptional results.

Job Summary

As a Translation Program Specialist, you'll play a critical role in ensuring the delivery of high-quality translations for our global organization. You'll work autonomously in a fast-paced environment, managing multiple projects simultaneously and adhering to tight deadlines. Your passion for improving both the customer and content author experience will drive your success in this role.

Key Responsibilities

• Receive daily translation/localization requests from internal teams and stakeholders, and create and manage translation projects in the arenaflex Translation Management System (ATMS) by outsourcing to vendors.

• Coordinate and communicate project delivery timelines based on project volumes, and translation/review process needs.
• Troubleshoot issues or questions regarding target audience, file type, and business requirements.
• Respond to linguistic queries from translation vendors, request feedback from internal stakeholders, and coordinate with vendors for implementation.
• Use project management methodology, including risk management, to plan, scope, and deliver projects on time, within budget, and to a high standard, ensuring they meet the requirements of the business.

Ideal Candidate

We're looking for a highly skilled and experienced Translation Program Specialist who can comprehend complex technical concepts and processes. You'll have demonstrated project management experience, organizational discipline, and the ability to track and manage work for several complex projects simultaneously. Your quick decision-making skills, attention to detail, and strengths in Dive Deep and Learn and Be Curious will serve you well in this role.

Basic Qualifications

• 2+ years of experience in project management and localization.

• Excellent business communication skills.
• Experience working in a global, cross-functional, multilingual team.

Preferred Qualifications

• Proven ability to learn new software, concepts, and processes.

• Strong attention to detail.
• Passion for intercultural communication.
• Proven organizational skills and ability to multitask.
• Ability to work independently with little oversight.
• Ability to ask critical questions to comprehend customer needs and discover the root cause of issues.
• Fluency in one or more non-English languages.
• Comprehension of translation/localization industry processes.
• Knowledge of localization tools, translation management systems, and working knowledge of content management systems.

Skills and Competencies

• Project management methodology, including risk management.

• Excellent business communication and interpersonal skills.
• Ability to work autonomously in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to learn new software, concepts, and processes quickly.
• Passion for intercultural communication and customer-centricity.
• Ability to work independently with little oversight.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Translation Program Specialist, you'll have access to a range of learning and development opportunities, including:

• Training and development programs to enhance your project management and localization skills.
• Mentorship and coaching from experienced colleagues.
• Opportunities to work on high-profile projects and contribute to the growth and success of our global organization.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace where every employee feels valued, respected, and empowered to deliver exceptional results. Our culture is built on a foundation of customer-centricity, innovation, and teamwork. As a Translation Program Specialist, you'll be part of a global team that's passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,700/year in our lowest geographic market up to $118,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're a motivated and experienced Translation Program Specialist looking for a new challenge, we encourage you to apply for this role. Please visit our career site to submit your application. We can't wait to hear from you! Apply Job! Apply for this job