Experienced Part-time Customer Success Specialist – ADHD Community Management and Growth

At arenaflex, we're passionate about making a positive impact on the lives of individuals with ADHD. Our community is rapidly growing, and we're seeking a part-time Customer Success Specialist to join our team. As a key member of our small but mighty team, you'll play a critical role in managing and scaling our customer management processes, ensuring our members have an exceptional experience, and helping us drive growth and success.

About arenaflex

arenaflex is a mission-driven organization that's dedicated to serving the ADHD population. Our team is comprised of passionate individuals who are hyper-focused on making a difference in the lives of those with ADHD. We're a high-performance team that's always learning and striving to improve our processes and offerings. Our community is at the heart of everything we do, and we're committed to providing an intuitive, accessible, and engaging experience for our members.

The Role

As a part-time Customer Success Specialist, you'll work closely with our team to manage and scale our customer management processes, including email, Intercom, and automations. You'll be the voice and heart of arenaflex, communicating directly with our ADHD community and providing exceptional support and guidance. Your primary responsibilities will include:

• Member experience: You'll work closely with our members to ensure they have an exceptional experience at arenaflex. You'll take ownership of customer experience processes and use insights to help us improve our offerings.
• Internal-facing coach support: You'll provide support to our ADHD Coaches, helping them with operational and customer support processes, such as platform support, member management, external/internal communications, and other routine processes.
• External-facing support: You'll lead the management of our inbound email pipeline, helping potential customers, partners, and third-party vendors. You'll also help create a support center to easily address in-bound questions and make your job easier to execute.
• Operations: You'll contribute to strategic design sessions, working closely with our feedback data to inform product decisions. You'll pull from various sources, including member interviews, member feedback, secondary research, coach feedback, and more.

What We're Looking For

We're seeking a mission-driven, empathetic, detail-oriented, and customer-focused individual who thrives in fast-paced environments. You'll be a self-starter, always looking for ways to improve our processes and enhance the experience for our end users. The ideal candidate will possess:

• Excellent communication and interpersonal skills, with a deep understanding of empathy and a genuine care for others.
• Proactive and ambitious ownership, taking ownership of work streams and understanding how they intertwine with those of others.
• The ability to think quickly on their feet and adapt to various customer support scenarios.
• Multitasking and prioritization skills, with a strong attention to detail.
• A demonstrated interest in self-educating on unfamiliar subjects or concepts related to well-being and ADHD.
• Conviction and alignment with arenaflex's mission and values.
• Tech-savviness, with familiarity with Intercom, Notion, Airtable, Slack, and Gmail.
• Experience in customer service or a related field.
• A Bachelor's degree in a related field.

What You'll Get

As a member of our team, you'll have the opportunity to learn and grow as a customer success specialist and leader. You'll work in a flexible and inclusive environment, with a focus on making a huge impact in the lives of individuals with ADHD. You'll have the chance to:

• Learn from our team and grow as a professional.
• Work in a flexible and inclusive environment that's tailored to your needs.
• Make a huge impact in the lives of individuals with ADHD.
• Contribute to strategic design sessions and help inform product decisions.
• Work closely with our ADHD Coaches and members to ensure an exceptional experience.

What We'll Navigate Together

Startups are not easy, and we love that. We're solving a massive unsolved problem for a population with incredible untapped potential. We'll navigate rocky times and euphoric times together, always striving to arrive at the best answer for our customers. We'll work hard, take our jobs seriously, and know it's a privilege to work on such an important and engaging problem.

How to Apply

If you're intrigued by our mission and values, and you're passionate about making a difference in the lives of individuals with ADHD, we encourage you to apply. Please visit our latest job posting on [arenaflex's website](https://www.ycombinator.com/companies/shimmer/jobs/XaU9lTH-customer-success-specialist-part-time?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) to learn more and submit your application. Apply for this job