Experienced Full Stack Marketing Technology Manager – Web & Cloud Application Development for arenaflex's LTL/Freight Division

At arenaflex, we're revolutionizing the logistics industry with innovative solutions and cutting-edge technology. As a key player in our LTL/Freight division, we're seeking an exceptional Marketing Technology Manager to lead the development and execution of our marketing technology and customer service roadmap. This is a rare opportunity to architect the MarTech foundation for arenaflex, poised to reshape the industry.

About arenaflex

arenaflex is a leading logistics company that provides innovative solutions to meet the evolving needs of our customers. With a strong commitment to customer satisfaction, we're dedicated to delivering exceptional service and building long-term relationships. Our LTL/Freight division is a critical component of our business, and we're seeking a talented Marketing Technology Manager to drive growth, personalization, and performance at scale.

Job Summary

As our Marketing Technology Manager, you'll play a pivotal role in standing up a modern, scalable marketing and customer service ecosystem. You'll lead a high-performing team of MarTech professionals focused on automation, analytics, CRM, campaign ops, customer service, and digital platforms. You'll collaborate cross-functionally with Marketing, IT, and Data teams to build the right infrastructure, processes, and platforms to power data-driven growth, personalization, and performance at scale.

Key Responsibilities

- Manage and mentor a high-performing team of MarTech professionals focused on automation, analytics, CRM, campaign ops, customer service, and digital platforms. - Develop and execute the marketing technology and customer service roadmap, aligning with business objectives and industry trends. - Select, implement, and optimize best-in-class marketing tools and platforms, including MAP, CRM, CDP, DAM, analytics, attribution, and personalization engines. - Serve as a strategic partner to marketing, customer service, sales, IT, and data teams, ensuring seamless integration and unified customer experiences. - Own the technical integration of MarTech and Customer Service systems with internal infrastructure and data sources, prioritizing flexibility, security, and scale. - Build and evolve data flows across platforms, ensuring proper tagging, governance, and real-time access to actionable insights. - Establish strong vendor relationships and manage contracts, SLAs, and renewals. - Evangelize innovation across the organization, driving a culture of experimentation and continuous improvement.

Essential Qualifications

- Bachelor's Degree or equivalent in business, finance, marketing, or other directly related discipline. - Five (5) years directly related experience in planning and analyses, with a strong background in marketing technology and customer service. - Advanced degrees may offset experience requirements, with a related Master's Degree equaling two (2) years experience. - Demonstrated computer skills, with expertise in marketing automation, analytics, and CRM platforms. - Strong basic management, human relations, communication, and analytical skills, with experience leading high-performing teams.

Preferred Qualifications

- Proven track record of success in marketing technology and customer service, with experience in automation, analytics, and CRM platforms. - Strong understanding of data-driven marketing and customer experience, with experience building and evolving data flows across platforms. - Experience establishing strong vendor relationships and managing contracts, SLAs, and renewals. - Strong communication and interpersonal skills, with experience collaborating cross-functionally with Marketing, IT, and Data teams.

Skills and Competencies

- Strong technical skills, with expertise in marketing automation, analytics, and CRM platforms. - Excellent communication and interpersonal skills, with experience collaborating cross-functionally with Marketing, IT, and Data teams. - Strong analytical and problem-solving skills, with experience building and evolving data flows across platforms. - Proven ability to lead high-performing teams and drive results-oriented performance. - Strong understanding of data-driven marketing and customer experience, with experience building and evolving data flows across platforms.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Marketing Technology Manager, you'll have access to a range of learning and development opportunities, including: - Regular training and development programs, focusing on marketing technology and customer service. - Opportunities for career advancement, with a clear path for professional growth and development. - Collaborative and dynamic work environment, with a strong focus on innovation and experimentation. - Access to cutting-edge technology and tools, with a focus on data-driven marketing and customer experience.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a strong commitment to customer satisfaction and employee development. As a Marketing Technology Manager, you'll be part of a high-performing team, working collaboratively with Marketing, IT, and Data teams to drive growth, personalization, and performance at scale. Our company culture is built on a strong foundation of innovation, experimentation, and continuous improvement, with a focus on data-driven decision-making and customer-centricity.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including: - US Pay Range: $9,208.38/month - $16,575.08/month - Health, vision, and dental insurance, with a range of options for employees and their families. - Retirement plan, with a 401(k) matching program. - Tuition reimbursement, with a focus on employee development and career growth. - Flexible work arrangements, including remote work options and flexible hours.

How to Apply

If you're a talented Marketing Technology Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are committed to providing a fair and inclusive hiring process. Apply for this job