Experienced Client Customer Service Support Representative – Remote Work Opportunity
Are you passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment? Do you thrive in a fast-paced, client-centric setting where no two days are the same? If so, we invite you to join arenaflex's Revenue Cycle Management Division (RCM) as a Client Customer Service Support Representative. As a key member of our Contact Center team, you will play a vital role in ensuring that our clients receive world-class support and service.
About arenaflex
arenaflex is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Our team of over 70,000 employees serves clients in more than 100 countries, working together to transform approaches to patient care.
Job Summary
As a Client Customer Service Support Representative, you will be responsible for providing exceptional customer service to our clients, including physician offices, hospital laboratories, patients, and internal customers. You will work with a variety of stakeholders to ensure that all client needs are addressed accurately and efficiently. This role requires strong communication and problem-solving skills, as well as the ability to work independently in a remote setting.
Responsibilities
* Manage inbound and outbound calls in a timely manner, averaging 50-60 calls per day
- Follow approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
- Continuous evaluation of current policies and SOP's and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Reading and understanding of explanation of benefits or correspondence
- Accurately document all accounts ensuring guidelines and regulations are followed
- Communicate via telephone with a physician, insurance company, and patients
- Utilize tools to verify eligibility, claim status, and/or to obtain better billing information
Qualifications
* High School Diploma or equivalent required
- Minimum one year work experience required
- Previous call center and customer service experience strongly preferred
- Previous medical experience strongly preferred
- Strong phone and verbal communication skills along with active listening skills preferred
- Ability to meet deadlines and exercise critical thinking skills preferred
Technical Requirements
* Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.
Why Join arenaflex?
* Work from home opportunity!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Schedule
* Monday-Thursday 9 AM to 6 PM EST
- Friday 8 AM to 5 PM EST
Pay Range
* $15.25 Hour - $16.00 Hour (State minimum wages apply if higher)
Benefits
* Comprehensive benefits package, including: + Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer: As an EOE/AA employer, we strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Accessibility
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.
Application Window
The application window closes on April 3, 2025. We encourage all qualified applicants to apply. Apply Job! Apply for this job