Experienced Full Stack Airport Customer Experience Specialist – Virtual
Join arenaflex, the 3rd largest airport in the world, as we revolutionize the airport experience for millions of travelers every year. As an Airport Customer Experience Specialist, you will be at the forefront of delivering exceptional customer service, ensuring that every interaction is a positive one. If you're passionate about customer-centricity, have a knack for problem-solving, and are eager to take your career to new heights, we want to hear from you.
Job Overview
Imagine working in a dynamic, fast-paced environment where every day is different, and every interaction has the potential to make a lasting impact. As an Airport Customer Experience Specialist at arenaflex, you will be responsible for delivering top-notch customer service, collaborating with various stakeholders, and ensuring that our airport remains a world-class destination. With a strong focus on innovation, leadership, and employee development, we're looking for talented individuals who share our passion for excellence.
Key Responsibilities
As an Airport Customer Experience Specialist, you will:
- Engage with customers, review their daily work sheet, and react to changes in the operating environment to ensure seamless customer experiences.
- Deliver positive customer experiences in cooperation with DPS, AOC, TSC, EOC, Airlines, and CBP during routine or emergency events, such as accident/injury reports, elevator/Skylink entrapments, homeless population, and criminal trespass.
- Answer customers' questions and concerns, providing information on all arenaflex products, including airport services, amenities, concessions, airlines, and kiosks.
- Deliver customer assistance for internal/external stakeholder requests, including but not limited to terminal tours and media events, Military Service Member Support/USO, SkyLink interruptions, and Airline Special events such as the Snowball Express.
- Perform multiple customer experience functions for all areas of the Terminal, including Public Space, Airline Space, Checkpoints, Concessions, Customs and Border Protection, Custodial and Maintenance Support, and Terminal Projects.
- Complete a variety of activity logs and status reports to monitor the business unit and ensure continuous improvement.
- Execute the daily operational and 4-day forecast plan to direct engagement and interaction with customers, monitor the actual operational environment to mitigate customer impact, and maintain a positive customer experience throughout all 5 terminals.
Essential Qualifications
To succeed in this role, you will need:
- Two (2) years of experience with customer service in a direct customer service environment.
- Completion of high school curriculum or equivalent.
- Ability to lift and carry up to 20 lbs for approximately 500 feet; ability to occasionally lift and/or push up to 50 lbs.
- Possession of a valid Class C driver's license.
Desirable Qualifications
While not essential, we would love to see:
- Ability to speak a second language in addition to English.
- Ability to utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer applications as required.
About arenaflex
arenaflex is one of the most successful airports in the world, recognized for our innovation, leadership, drive for excellence, and talented employees. With over 2,100 employees, we're a diverse and dynamic team that champions our mission of providing an exceptional airport experience to our customers and connecting our community to the world. We're looking for the best talent to join us and help reimagine what an airport can be.
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and innovative solutions
- A chance to make a real impact on the lives of millions of travelers every year
How to Apply
If you're passionate about delivering exceptional customer experiences and are eager to take your career to new heights, we want to hear from you. Apply now to join the arenaflex team and be part of a world-class airport experience. Apply Now! Apply for this job