Salesforce CRM Lead

This a Full Remote job, the offer is available from: North Carolina (USA) Title: Salesforce CRM Lead Location : Remote (role works EST business hour) Target Start Date : ASAP Type: Contract (3-6+ months) Pay Rate : $75.00-$90.00/hr

Overview

We are seeking a Salesforce CRM Lead to own and drive the delivery of a major CRM transformation initiative. This role will serve as the day-to-day owner of the Salesforce platform and delivery program, ensuring successful implementation while partnering closely with Sales, IT, and business leadership. This is not just a project management role. We are looking for a hands-on CRM leader who can run Salesforce delivery, guide platform decisions, and build a scalable enterprise CRM foundation that supports long-term growth. The CRM Lead will oversee the rollout of Salesforce Sales Cloud and Revenue Cloud, manage systems integrators and vendors, ensure alignment with Sales processes, and drive adoption across the organization.

Key Responsibilities

CRM Ownership & Delivery

• Own day-to-day delivery of the Salesforce CRM program from mobilization through go-live and stabilization.
• Lead implementation of Salesforce Sales Cloud and Revenue Cloud as the system of record for leads, opportunities, quoting, and renewals.
• Establish scalable CRM architecture, design patterns, and governance standards.

Business Partnership & Adoption

• Partner closely with Sales leadership and operations teams to translate business requirements into scalable CRM solutions.
• Drive user adoption through change management, training strategy, and role-based enablement.
• Ensure the platform supports standardized sales processes, mobile enablement, and actionable analytics.

Integration & Data Strategy

• Coordinate integration with enterprise systems, including JD Edwards ERP, for customer, pricing, order, and inventory data.
• Lead data readiness, migration, and validation activities.
• Manage testing cycles across CRM and integrated platforms.

Vendor & Program Leadership

• Manage systems integrators, Salesforce partners, and delivery teams.
• Ensure the program stays aligned to scope, schedule, and quality targets.
• Establish delivery governance, release management, and operational handoff for ongoing platform support.

Required Qualifications

• 10+ years leading CRM or enterprise application delivery programs.
• Deep experience delivering Salesforce Sales Cloud implementations.
• Proven ability to lead CRM transformation initiatives from planning through deployment.
• Experience managing systems integrators and multi-vendor delivery teams.
• Strong experience driving user adoption, change management, and business alignment.
• Ability to operate as a trusted partner to Sales leadership and executive stakeholders.

Preferred Qualifications

• Experience implementing Salesforce Revenue Cloud.
• Experience integrating Salesforce with JD Edwards or similar ERP systems.
• Salesforce certifications (Administrator, Sales Cloud Consultant, or similar).
• Experience in manufacturing, industrial, or B2B distribution environments.

What Success Looks Like

• Salesforce CRM program mobilized and executing against a clear delivery plan
• Strong alignment between Sales leadership, IT, and implementation partners
• High user engagement and adoption across the sales organization
• A scalable Salesforce platform foundation supporting future CRM expansion

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