Remote Customer Service & Payments Operations Specialist – Travel Support, Fraud Resolution, and Financial Transaction Management at arenaflex

About arenaflex – Pioneering the Future of Air Travel and Financial Services

arenaflex is a global leader in aviation, connecting millions of passengers to destinations across the world while also offering innovative financial solutions through its credit union subsidiary. Our commitment to safety, reliability, and exceptional customer experiences has earned us a reputation for excellence in the industry. As travel patterns evolve and digital banking becomes increasingly integral to the passenger journey, arenaflex is expanding its remote workforce to deliver world‑class service from anywhere in the United States.

Why This Remote Role Is a Unique Opportunity

Joining arenaflex means you’ll become part of the Payments and Digital Strategy crew within the arenaflex Credit Union. You’ll work on high‑impact, mission‑critical processes that keep passengers’ travel reservations, financial transactions, and account information accurate, secure, and delivered on time. The position offers a blend of customer service, fraud investigation, and back‑office accounting—perfect for professionals who love solving problems, mastering data, and delivering top‑tier service while enjoying the flexibility of a fully remote setting.

Key Responsibilities – What You’ll Do Every Day

• Data Entry & Daily Reconciliation: Perform meticulous data entry, balance daily transaction files, and ensure all records align with internal controls and external regulations.
• Transaction Coordination: Work closely with internal stakeholders, external vendors, the Federal Reserve, and partner financial institutions to coordinate ACH transactions, wire transfers, and direct deposits.
• Fraud & Member Inquiry Resolution: Serve as a primary point of contact for fraud investigations, addressing member inquiries, and collaborating with the compliance team to resolve issues swiftly.
• Case Management: Manage assigned member cases, documenting actions, outcomes, and follow‑up steps in arenaflex’s case management system.
• Regulatory Compliance: Uphold strict adherence to NACHA rules, Federal banking regulations, and the Bank Secrecy Act, ensuring every transaction meets legal standards.
• Payment Processing: Process mortgage payments, multi‑account deposits, credit card billings, and diverse loan types—including IRA, bankruptcy, and payoff examinations.
• Product Review & Approval: Review, test, and approve Remote Deposit Capture, Mobile Deposit, ATM, and other image‑enabled banking products.
• General Ledger Adjustments: Log, analyze, and post critical GL entries, account updates, and reversal transactions.
• Stop Payments & Check Batching: Execute stop‑pay requests, batch checks for processing, and verify accuracy before final posting.
• Department Closing & Reporting: Complete end‑of‑day balancing, prepare departmental close reports, and communicate results to senior management.
• Fund Transfer Verification: Gather and verify information from members for timely domestic and international fund transfer requests, ensuring compliance with all applicable guidelines.
• Audit Trail Maintenance: Maintain a comprehensive audit trail for every transaction, supporting internal audits and external regulatory examinations.
• Overdue Account Management: Process daily workflows related to overdue returns, receipt generation, overseas collections, and associated fees.

Essential Qualifications – What We’re Looking For

• Education: High school diploma or GED required; an associate’s or bachelor’s degree in Business, Finance, or a related field is a plus.
• Technical Proficiency: Intermediate expertise in Microsoft Excel and Word; experience with banking software such as Episys or Symitar.
• Customer Service Experience: Demonstrated success in a customer‑ or member‑service environment, preferably within a banking or credit union setting.
• Attention to Detail: Proven ability to perform precise mathematical calculations, data analysis, and error‑free data entry under tight deadlines.
• Regulatory Knowledge: Familiarity with NACHA regulations, Federal Reserve guidelines, and the Bank Secrecy Act.
• Communication Skills: Excellent verbal and written communication abilities, with a talent for explaining complex financial concepts in clear, customer‑friendly language.

Preferred Qualifications – The Extras That Make You Shine

• Prior experience in fraud detection and resolution within a financial institution.
• Hands‑on experience with ACH processing, wire transfers, and remote deposit capture technologies.
• Certification in compliance or anti‑money‑laundering (AML) practices.
• Experience working remotely in a self‑directed, results‑oriented environment.
• Strong project management or process‑improvement background.

Core Skills & Competencies for Success

• Analytical Mindset: Ability to dissect complex data sets, identify discrepancies, and propose corrective actions.
• Multitasking Ability: Thrive in a fast‑paced environment, juggling multiple priorities while maintaining a high level of accuracy.
• Problem‑Solving Acumen: Proactively address member concerns, resolve transaction issues, and navigate regulatory challenges.
• Team Collaboration: Work effectively with cross‑functional teams—including IT, compliance, finance, and operations—to achieve shared goals.
• Self‑Motivation: Operate independently with minimal supervision, demonstrating strong time‑management and self‑discipline.
• Technical Agility: Comfort using a variety of software platforms, from Microsoft Office Suite to specialized banking systems and secure communication tools.

Career Growth & Learning Opportunities at arenaxflex

arenaflex invests heavily in employee development. As a Remote Payments Operations Specialist, you’ll have access to:

• Comprehensive onboarding and mentorship programs tailored to remote workers.
• Ongoing training in advanced financial regulations, fraud prevention techniques, and emerging fintech solutions.
• Professional certifications funded by arenaflex, such as Certified Payments Professional (CPP) or Certified Anti‑Money Laundering Specialist (CAMS).
• Clear career pathways to senior analyst, team lead, or compliance manager roles within the credit union or broader arenaflex organization.
• Opportunities to contribute to process‑improvement initiatives, leveraging Lean Six Sigma or Agile methodologies.

Work Environment & Culture – What It’s Like to Be Part of arenaflex

At arenaflex, we believe that great work can happen anywhere. Our remote workforce enjoys:

• Flexible Scheduling: Choose shifts that align with your personal life while meeting business needs.
• Collaborative Virtual Spaces: Regular video conferences, digital huddles, and virtual coffee chats foster a sense of community.
• Inclusive Culture: A commitment to diversity, equity, and inclusion fuels innovative thinking and respectful dialogue.
• Employee Wellness: Access to mental‑health resources, virtual fitness classes, and ergonomic home‑office stipends.
• Recognition Programs: Quarterly awards celebrate outstanding service, compliance excellence, and teamwork.

Compensation, Perks, & Benefits

arenaflex offers a competitive total‑reward package, including:

• Base salary commensurate with experience, plus performance‑based bonuses.
• Full‑time health, dental, and vision insurance plans.
• 401(k) retirement plan with employer matching contributions.
• Paid time off, holidays, and sick leave to support work‑life balance.
• Remote work allowance covering internet, phone, and home office equipment.
• Continued education reimbursement for relevant certifications and coursework.
• Employee assistance program (EAP) for personal and professional support.

How to Apply – Take the Next Step with arenaflex

If you are passionate about travel, finance, and delivering flawless customer experiences, we want to hear from you. Bring your analytical prowess, regulatory knowledge, and commitment to service excellence to a dynamic, remote role where you can make a tangible impact on millions of travelers and members worldwide.

Ready to join arenaflex? Submit your resume and a tailored cover letter highlighting your relevant experience, achievements in fraud resolution, and why remote work excites you. Our recruitment team will review your application promptly and reach out to discuss next steps.

arenaflex is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.