Vendor Management Analyst III

About the position Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Vendor Management Analyst III. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Responsibilities

• Oversee department activities during management absence
• Perform risk assessment/due diligence for new/existing service providers
• Conduct new vendor onboarding
• Submit new and active vendor contracts and SOWs to Legal Intake
• Create required monthly executive presentation decks
• Host monthly calls between internal stakeholders and service providers
• Prepare and schedule on-site periodic reviews with high-risk service providers
• Collaborate with internal lines of business to review, create, and implement measurable SLAs for scorecards
• Complete and implement monthly scorecards for each assigned vendor
• Review and approve service provider scorecards for publication
• Coordinate and assist with special projects and assignments
• Implement and maintain the Supplier Management Action Plan
• Implement and maintain supplier score carding
• Review third-party service provider processes, procedures, and work product for completion and accuracy
• Maintain a centralized service provider database in SharePoint
• Collaborate with internal Legal partners to finalize vendor contracts
• Troubleshoot vendor problems and present to management as required
• Work with internal stakeholders to identify improvement areas and prepare solutions
• Review and monitor the vendor spending report quarterly to identify the population of LoanCare vendor relationships
• Perform business unit compliance testing to ensure client/investor/state requirements, internal policies/procedures, and other guidelines are adhered to
• Participate in business unit meetings between operational departments to share findings and ensure consistent standards are communicated appropriately
• Monitor and review vendor contractual agreements annually
• Maintain professional and productive service provider relationships
• Escalate critical issues to management as required
• Assist with training and mentoring Service Provider Oversight Risk Analysts I and II.
• Provide backup and support to Service Provider Oversight Analyst, as needed
• All other duties as assigned Requirements
• Bachelor’s Degree or equivalent required
• 8+ years of experience in vendor management (preferably within mortgage servicing or mortgage banking)
• Advanced knowledge of the Microsoft Office products, including Word, Excel, and PowerPoint
• Advanced knowledge of SharePoint required
• Excellent verbal and written communication skills
• Excellent analytical and problem-solving skills
• Excellent time management and organizational skills
• Ability to recognize problems outside mandated company, client, and state regulations, guidelines, and requirements
• Ability to multitask in a fast-paced environment
• Ability to work independently and as part of a team
• Self-starter with initiative, drive, and attention to detail Nice-to-haves
• Previous audit, compliance, or quality control experience preferred Benefits
• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Apply tot his job

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