Experienced Customer Success Manager - Public Sector: Unlocking Enterprise Value with arenaflex Signature Success Plan

At arenaflex, we're revolutionizing the way businesses connect with customers and drive growth. As a Customer Success Manager in our Public Sector operating unit, you'll play a pivotal role in delivering exceptional value to our customers who have invested in our Signature Success Plan. This comprehensive program provides the deepest level of partnership, most skilled expertise, and tools to stay agile, ensuring our customers get the most out of arenaflex.

About arenaflex

arenaflex is the Customer Company, inspiring the future of business with AI, Data, and CRM. We empower companies across every industry to blaze new trails and connect with customers in a whole new way. Our core values drive our mission to help businesses do well and do good. If you believe in business as the greatest platform for change and in companies that make a positive impact, you've come to the right place.

Role Description

As a Customer Success Manager in the Public Sector, you'll serve as a named resource and partner for our Signature customer organizations. You'll orchestrate all deliverables, including coordinating the day-to-day customer Signature experience from onboarding through signature contract renewal and growth opportunities. You'll develop deep relationships with your customers' team members and pair that with relevant industry knowledge to improve implementation health.

Key Responsibilities

* Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your customers achieve their business goals and outcomes on the arenaflex platform by:

+ Coordinating the completion of the Signature Success catalog of services as required for your customer. + Providing timely, proactive arenaflex feature guidance based on the areas of interest for your customer. + Acting as an advisor to your customers for the adoption of new features of arenaflex's annual release schedules and identifying potential challenges and risks to your customer's implementation.

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need.

Minimum Requirements

* Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, arenaflex CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.

• Experience with arenaflex Sales Cloud and/or Service Cloud and/or a relevant competing platform.
• 4+ years' experience in management consulting services
• Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
• US Citizen

Preferred Requirements

* Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant).

• Knowledge of arenaflex products and features, capabilities, best use, and how to deploy.
• Experience working with Enterprise-level customers.

Our Investment in You

* World-class enablement and on-demand training - check out trailhead.com for a sneak peek!

• Exposure to executive thought leaders with a passion for living our values
• Clear path to promotion with accelerated leadership development programs
• Weekly 1:1 coaching with your leadership
• Fast Ramp mentorship program
• Week-long product boot camp
• Sandler Sales Training
• Volunteer Opportunities

Work Environment and Company Culture

* arenaflex is an office-flexible company, with the expectation to be in-office 3 days a week when local to an office (Seattle/Bellevue, Chicago/Indianapolis, Atlanta, Washington DC).

• Our company culture is built on our core values, which drive our mission to help businesses do well and do good.
• We're committed to creating a workplace that's inclusive, and free from discrimination.

Compensation and Benefits

* For Washington-based roles, the base salary hiring range for this position is $121,300 to $183,500.

• For Washington D.C based roles, the base salary hiring range for this position is $133,400 to $183,500.
• For Illinois based roles, the base salary hiring range for this position is $121,300 to $183,500.
• Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
• Certain roles may be eligible for incentive compensation, equity, benefits.
• More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

Why Join arenaflex?

* We're a leader in philanthropy, culture, and innovation.

• We're one of the World's Most Innovative Companies; according to Forbes, we're #1 in PEOPLE's Top 15 Companies that Care and are on Fortune's Change the World list.
• Our values create value, and we're committed to making a positive impact.

How to Apply

If you're passionate about delivering exceptional value to customers and driving growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! Apply for this job