Experienced Customer Service Representative – Land Records Division
At arenaflex, we are committed to delivering exceptional customer service and fostering a culture of transparency, fairness, and efficiency in the administration of tax revenue laws. As a dedicated and detail-oriented Customer Service Representative, you will play a vital role in supporting the Land Records Division's mission to record and maintain official documents related to real estate, while providing top-notch service to our customers.
About arenaflex
arenaflex is a leading organization in the city's finance sector, responsible for administering tax revenue laws and providing exceptional customer service. Our Customer Operations Division oversees the city's business centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. We are committed to fostering a culture of innovation, collaboration, and excellence, and we are seeking a talented and dedicated individual to join our team.
Job Summary
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our Land Records Division in Queens. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing tax payments, and assisting customers with the preparation of required cover pages for document submission. You will also be responsible for intake, scanning, and returning documents presented to the City Register offices for recording by mail or in-person, as well as processing certified document requests.
Key Responsibilities
* Assist customers in the public area with the preparation of required cover pages for document submission
- Intake, scan, and return documents presented to the City Register offices for recording by mail or in-person
- Process certified document requests
- Pull Microfilm/Microfiche and Land Record books
- Refile and keep Land Record books in order
- Cashier and open mail
- Research ownership
- Work on special projects within the division as needed
Essential Qualifications
* A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
- One year of satisfactory clerical experience
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Preferred Qualifications
* Excellent written and verbal communication skills
- Detail-oriented and ability to multi-task
- Working knowledge of computer programs
- Strong interpersonal and teamwork skills
Skills and Competencies
* Strong customer service skills with the ability to provide exceptional service to customers
- Excellent communication and interpersonal skills with the ability to work effectively with colleagues and customers
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Strong attention to detail and organizational skills with the ability to maintain accurate records and files
- Ability to learn and adapt to new systems and processes
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to work with a talented and dedicated team of professionals, and to develop your skills and knowledge in a fast-paced and dynamic environment. We offer a range of training and development programs, including on-the-job training, classroom training, and online courses, to help you achieve your career goals.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is free from discrimination and harassment, and that promotes a culture of respect, empathy, and understanding. Our office is located in Queens, and we offer a range of benefits and perks, including a competitive salary, comprehensive health insurance, and a generous paid time off policy.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and a range of benefits and perks, including:
- A competitive salary
- Comprehensive health insurance
- A generous paid time off policy
- A range of training and development programs
- A dynamic and inclusive work environment
- Opportunities for career growth and advancement
How to Apply
If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, indicating your interest in the position and your qualifications for the role. We look forward to hearing from you!
Important Note
Only candidates with a permanent clerical associate civil service title or proof of filing for the NYC Bridge Exam #3971 or #4977 will be considered. Please include your Employee Identification Number (EIN) when applying and indicate in your cover letter your permanent civil service title.
Equal Opportunity Employer
arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply for this job