Experienced Customer Service Agent (Call, Email & Chat) – E-commerce Support Specialist
At arenaflex, we're passionate about delivering exceptional customer experiences that drive sales conversion and build brand loyalty. As a Customer Service Agent, you'll play a vital role in achieving this mission by providing world-class support to our clients' customers through various communication channels. If you're a customer service enthusiast with a passion for e-commerce and a knack for building strong relationships, we'd love to hear from you!
About arenaflex
arenaflex is a leading provider of customer service operations for e-commerce stores, offering a range of services including customer service agent management, workflow improvements, reporting, and AI-powered solutions. With a fully remote team of over 100 employees in the Philippines, we're committed to creating a culture that values flexibility, innovation, and collaboration. Since our inception in 2015, we've been dedicated to helping our clients achieve their business goals through exceptional customer service.
Job Summary
As a Customer Service Agent at arenaflex, you'll be responsible for handling incoming calls, emails, and chats from our clients' customers. Your primary objective will be to increase sales conversion by providing a pleasant experience to every website visitor, helping them navigate the website, and resolving post-order queries efficiently. If you're a customer service professional with a passion for e-commerce and a strong work ethic, we encourage you to apply for this exciting opportunity.
Responsibilities
* Convert calls, emails, or chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
- Protect company, client, and visitor information by maintaining confidentiality and adhering to data protection policies.
- Collaborate with the team to achieve individual and team goals, sharing knowledge and best practices to drive success.
- Stay up-to-date with industry trends and developments through continuous learning, including self-paced and group training.
- Ensure you have the right equipment and a proper workspace to work productively, meeting the minimum requirements outlined below.
Requirements
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Work Experience:
+ At least two years of customer service experience in English-speaking businesses, clients, or customers, preferably in e-commerce or similar industries. + Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills. + Proficiency with computers, especially with regards to CRM software (Shopify). + Ability to multitask and strong time management skills. + Robust e-commerce or retail customer service background. + Genuine care for customers and clients. + A sales-oriented person is a plus. + Social media management experience is a plus. + At least six months of work-from-home experience is a plus.
Qualifications Required:
+ Remote work ready: - Stable high-speed internet with backup (minimum of 10 Mbps). - Computer (laptop or desktop) with the following recommended specs: - Quad-core CPU at least 2.5 GHz or higher. - RAM 16GB or higher. - 1GB GPU. - At least 110 GB SSD for your drive C. - Dual monitor with at least 1920 x 1080 display resolutions. - Noise-cancellation headset with mic and webcam for meetings (Krisp or any noise-canceling software). - Focused and quiet workspace. + Above-average written and verbal English communication and comprehension skills. + Great chat, email, social media, and phone etiquette. + Advance critical thinking skills.
Benefits
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Compensation:
The starting salary rate ranges from $4-$5.50 per hour, depending on the support provided (taking calls, processing emails, or chats).
Fully Remote:
Work from anywhere, literally, as long as you have a stable internet connection and electricity.
Pandemic-Proof Job:
Enjoy job security and stability, even during uncertain times.
Weekly Pay:
Receive payment after the first week of training, with no salary deductions.
Paid Time Offs:
Enjoy paid breaks and holidays.
HMO Coverage:
Receive up to $50/month in HMO coverage.
Paid Training:
Receive comprehensive training to help you succeed in your role.
Career Growth:
Enjoy opportunities for career advancement and professional growth.
Performance-Based Compensation Review:
Receive regular performance reviews and compensation adjustments based on your performance.
Company & Team Events:
Participate in virtual and offline company events, fostering a sense of community and teamwork.
What We Don't Offer
* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
- Company PC: You must already have or buy or upgrade your current one to meet our minimum requirements.
Terms of Employment
* If you're qualified for the Call, Live Chat, or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
- Full-time: You'll start between 20-30 hours/week, then gradually move up to 40-45 hours/week as you learn the process and depending on the business requirements. Phone time can range from 20-30 hours per week.
- This project-based job is coterminous with the client contract with arenaflex.
- Agents with good track records at arenaflex may be transferred to other accounts/projects.
How to Apply
If you're a motivated and customer-focused individual with a passion for e-commerce, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. Don't miss this chance to join our dynamic team and contribute to delivering exceptional customer experiences that drive sales conversion and build brand loyalty. Apply Now! Apply for this job