Experienced Pharmacy Customer Service Associate – Full-time / Part-time

Join arenaflex, a leading healthcare and retail company, in delivering exceptional customer experiences and making a positive impact in the lives of our customers. Are you passionate about providing top-notch customer service and working in a fast-paced environment? Do you have a strong desire to learn and grow in a dynamic company? If so, we invite you to apply for the Experienced Pharmacy Customer Service Associate role at arenaflex. As a key member of our pharmacy team, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy.

About arenaflex

arenaflex is a leading healthcare and retail company that is committed to making a positive impact in the lives of our customers. With a rich history of innovation and customer-centricity, we strive to deliver exceptional customer experiences through our unique blend of products, services, and expertise. Our pharmacy team is dedicated to providing personalized care and support to our customers, while also promoting health and wellness through education and awareness.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate at arenaflex, you will be responsible for:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service, recommending items for sale and processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Essential and Preferred Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Prefer six months of experience in a retail environment
• Prefer to have prior work experience with arenaflex
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer the knowledge of store inventory control
• Prefer PTCB certification

Skills and Competencies Required for Success

* Excellent communication and interpersonal skills

• Strong customer service skills, with a focus on delivering a distinctive and delightful customer experience
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong math skills, with the ability to accurately count, measure, and weigh medications
• Good computer skills, with the ability to navigate pharmacy systems and other software applications
• Knowledge of store inventory control and ability to maintain accurate records
• Ability to work independently and as part of a team
• Strong problem-solving skills, with the ability to resolve customer issues and answer questions effectively
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees, with opportunities for advancement and professional development

• We offer a comprehensive training program, including on-the-job training, classroom training, and online training
• We encourage our employees to pursue continuing education and certification, with support and resources available to help them achieve their goals
• We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, with a focus on delivering exceptional customer experiences and making a positive impact in the lives of our customers

• We are committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• We are committed to the growth and development of our employees, with opportunities for advancement and professional development

Compensation, Perks, and Benefits

* Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

• Comprehensive training program, including on-the-job training, classroom training, and online training
• Opportunities for advancement and professional development
• Paid time off and holidays
• Flexible scheduling, including evenings and weekend hours
• Discounts on arenaflex products and services
• Access to exclusive employee discounts and perks

Conclusion

If you are passionate about delivering exceptional customer experiences and working in a dynamic company, we invite you to apply for the Experienced Pharmacy Customer Service Associate role at arenaflex. As a key member of our pharmacy team, you will play a vital role in making a positive impact in the lives of our customers, while also growing and developing your skills and career. Apply today and join the arenaflex team! Apply for this job