Experienced Loss Prevention Customer Service Associate II – Visual Deterrent and Customer Experience Specialist

At arenaflex, we're more than just a retail company – we're a community of innovators, thinkers, and explorers who thrive on the thrill of the find. With over 1,000 stores across the nation, we're constantly pushing the boundaries of what's possible in retail. Our stores are a treasure trove of exciting surprises, from designer brands to statement jewelry, and we're always on the lookout for talented individuals who share our passion for discovery.

Join Our Team at arenaflex

As a Loss Prevention Customer Service Associate II, you'll play a vital role in maintaining a safe and secure shopping environment for our customers. You'll work closely with our District Loss Prevention Manager and Store Management to prevent potential loss and dishonesty, while also providing exceptional customer service and supporting our store teams. If you're a motivated and detail-oriented individual with a passion for retail, we want to hear from you.

Key Responsibilities:

* Maintain a professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss and dishonesty

• Review and understand the Store Emergency Response Guide to ensure preparedness in critical situations
• Wear a complete arenaflex-approved uniform, including a Body Worn Camera, to enhance store security
• Greet customers with courtesy and respect, demonstrating a commitment to exceptional customer service
• Establish and maintain a position at the front of the store or in a department, observing and reporting any suspicious behavior or critical incidents to LP or store management
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
• Perform a closing safety sweep of the store with a member of management to ensure a secure environment
• Adhere to all arenaflex policies and procedures, documenting required incidents in AIIM Case Management
• Perform other duties as assigned by management

Who We're Looking For:

* Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues

• Sound decision-making skills, with the ability to take initiative and perform well independently
• Prioritization and organization skills, with the ability to manage time effectively and meet deadlines
• Ability to stand for long periods of time, with a strong commitment to maintaining a safe and secure shopping environment
• 0-2 years of retail or security experience, with a passion for customer service and loss prevention

Benefits and Perks:

* Competitive starting pay range of $13.05 to $18.25 per hour, with opportunities for advancement and career growth

• Comprehensive benefits package, including:

+ Associate discount + EAP + Smoking cessation + Bereavement + 401(k) Associate contributions + Child care & cell phone discounts + Pet & legal insurance + Credit union + Referral bonuses

• Eligibility for additional benefits, including:

+ 401(k) match + Medical/dental/vision + HSA + Health care FSA + Life insurance + Short/long term disability + Paid parental leave + Paid holidays/vacation/sick + Auto/home insurance discounts + Scholarship program + Adoption assistance

Why Join arenaflex?

* We're a company that values diversity and inclusion, with a commitment to creating a workplace where everyone feels welcome and valued

• We offer a dynamic and fast-paced work environment, with opportunities for growth and development
• We're a company that's passionate about innovation and customer service, with a focus on creating a unique and exciting shopping experience for our customers
• We offer a comprehensive benefits package, with opportunities for advancement and career growth

How to Apply:

If you're a motivated and detail-oriented individual with a passion for retail and customer service, we want to hear from you. Apply now to join our team at arenaflex and discover a career that's full of possibilities. Apply Now! Apply for this job