Experienced Healthcare Insurance Agent/Customer Care Representative – Benefits Education and Client Support
At arenaflex, we're dedicated to providing exceptional service and support to our clients and members. As an Experienced Healthcare Insurance Agent/Customer Care Representative, you'll play a vital role in educating and assisting individuals in understanding their healthcare benefits. If you're passionate about delivering top-notch customer care and have a knack for communicating complex information in a clear and concise manner, we want to hear from you!
Job Overview
We're seeking a highly skilled and knowledgeable individual to join our team as a Healthcare Insurance Agent/Customer Care Representative. As a trusted representative of arenaflex, you'll serve as a key point of contact for clients and members, providing expert guidance and support throughout the benefits education process. This is a fantastic opportunity to work with a dynamic team, develop your skills, and make a meaningful impact in the lives of our clients and members.
Job Duration and Employment Type
This is a 6+ months contract position, with the possibility of extension. As an as-needed basis employee, you'll work on a flexible schedule, with no guaranteed hours. However, we're committed to providing a stable and secure work environment, with opportunities for growth and development.
Pay Rate and Location
You'll be paid a competitive hourly rate of $25.76, with the option to work as a W2 employee. To ensure seamless communication and collaboration, we require that you live within a 120-mile radius of New York, NY. Reliable transportation and a willingness to commute within that radius are also essential.
Travel Requirements
As a Healthcare Insurance Agent/Customer Care Representative, you'll be required to travel to benefit fairs and other events within the designated radius. You must have a valid driver's license, reliable transportation, and be willing to commute to these events.
Role and Responsibilities
As a trusted representative of arenaflex, you'll be responsible for:
- Providing a high-level overview of member plans and answering questions based on training received
- Confidently and professionally servicing members, clients, and other key stakeholders during events
- Attending an annual training provided by arenaflex to stay informed about the industry, organization, and role
- Participating in a one-hour training with the account team at least 48 hours before the benefit fair to learn about the client, plan details, and key talking points
Event Expectations
To ensure a successful and professional experience, you'll be expected to:
- Maintain professional attire and demeanor at all times
- Proactively greet and assist attendees at the booth
- Distribute flyers, product details, and promotional materials
- Complete a health fair questionnaire emailed after the event
Preferred Qualifications
While not required, we prefer candidates with:
- Strong communication skills to professionally and knowledgeably interact with attendees
- Comfortable speaking in front of small groups and demonstrating sales ability
- Probing question skills to identify needs and expectations
- Previous industry experience with health benefits
Essential Qualifications
To be considered for this role, you must have:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and critical thinking skills
- Proficiency in Microsoft Office and other relevant software applications
Skills and Competencies
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and critical thinking skills
- Proficiency in Microsoft Office and other relevant software applications
- Ability to maintain confidentiality and handle sensitive information with discretion
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Healthcare Insurance Agent/Customer Care Representative, you'll have access to:
- Ongoing training and professional development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and promotion
- A comprehensive benefits package, including health, dental, and vision insurance
Work Environment and Company Culture
arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional service and support to our clients and members. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees.
Compensation, Perks, and Benefits
As a Healthcare Insurance Agent/Customer Care Representative, you'll receive:
- A competitive hourly rate of $25.76
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to a 401(k) retirement plan
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates of all backgrounds, cultures, and identities. Apply for this job