Experienced Customer Success Manager – HiredScore
Are you a customer-centric professional with a passion for driving business growth and delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Success Manager to join our HiredScore team, where you'll play a pivotal role in ensuring our customers realize maximum value from their arenaflex/HiredScore investments.
About arenaflex
arenaflex is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, arenaflex delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Our mission is to create a brighter workday for all, and we're committed to fostering an inclusive, collaborative, and empowered environment for our employees.
About the HiredScore Team
HiredScore uses AI to analyze HR data, providing recruiters and managers with insights and suggested actions to improve talent management and match skills to opportunities. As a Customer Success Manager on our HiredScore team, you'll work closely with our customers to ensure they derive meaningful value from their arenaflex/HiredScore investments. You'll be part of a global organization spanning North America, EMEA, and APAC, and you'll have the opportunity to collaborate with diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed.
Responsibilities
As a Customer Success Manager, you'll be responsible for:
- Focused on scalable experiences for HiredScore/arenaflex accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
- Acting as a strategic partner with insights into customer objectives and driving product adoption by aligning HiredScore/arenaflex features and functionality with customers' overall business needs
- Ability to understand and identify HiredScore/arenaflex services and offerings and how they help meet customer objectives leading to upsell opportunities
- Works on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution
- Acting as a liaison between product management and the customer with a focus on communicating the HiredScore/arenaflex Roadmap and how this will influence customer activities
- Collaborating cross-functionally with internal account team members to create a seamless & optimal customer experience
- Creating customer champions and advocates
Expected Results
Within 3-6 months, you'll be expected to:
- Develop a working knowledge of HiredScore & arenaflex products, services, and offerings
- Self-sufficient management of a portfolio of 20-25 customers in the United States
- Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities
- Manage and establish customer relationships including key executives and decision makers
- Timely execution of customer success engagements
About You
We're looking for a customer-centric professional with:
- Minimum of 3-5 years of experience in a customer-facing services role (customer success, consulting, or account management) that includes customer growth, adoption, and issue resolution at both the business owner and senior leadership levels
- 3-5 years of experience driving successful outcomes for enterprise customers in the HR Tech or Talent Acquisition space
- 3-5 years customer management experience in a complex software or SaaS environment
- Talent Acquisition/HR background and experience
- Consistent track record to collaborate and build positive relationships with customers including the executive level
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
- Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services, and Product Management)
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
- Ability to travel up to 30%
Critical Skills
* Conflict resolution
- Critical thinking
- Data analysis
- Executive presence
- Influencing
- Active discovery
- Managing ambiguity
- Negotiation
- Problem-solving
- Product acumen
- Stakeholder management
Work Environment and Company Culture
arenaflex is committed to providing a flexible work environment that allows our employees to thrive. Our approach to flexible work combines the best of both worlds: in-person time and remote. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.
Compensation and Benefits
arenaflex offers a comprehensive benefits package, including:
- Competitive salary range: $106,400 USD - $159,700 USD (primary location) and $89,900 USD - $159,700 USD (additional US locations)
- Bonus plan or role-specific commission/bonus
- Annual refresh stock grants
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Join Our Team!
If you're a customer-centric professional with a passion for driving business growth and delivering exceptional experiences, we want to hear from you! Apply now to join our HiredScore team and be part of a global organization that's committed to creating a brighter workday for all. Apply Job! Apply for this job