Experienced Customer Field Operations Technician I – Natural Gas Systems Maintenance and Service

Join arenaflex, a leading energy company, and embark on an exciting career journey that makes a difference in people's lives every day. As a Customer Field Operations Technician I, you will play a vital role in maintaining and servicing arenaflex's natural gas facilities and systems, ensuring the safe and efficient delivery of energy to millions of customers.

About arenaflex

arenaflex is a dynamic and innovative energy company that is committed to making a positive impact on the communities we serve. With a strong focus on customer satisfaction, safety, and environmental stewardship, we strive to be a leader in the energy industry. Our team of dedicated professionals is passionate about delivering exceptional service and making a difference in people's lives.

Position Summary

As a Customer Field Operations Technician I, you will be responsible for performing a variety of activities associated with service installation and maintenance, as well as unregulated activities. Your duties will include:

• Performing meter turn-ons and turn-offs
• Delivering disconnect notifications to customers
• Reading customer meters
• Installing meters and meter sets, including industrial meters
• Lighting pilots, testing, and inspecting appliances and gas equipment to ensure proper operation
• Performing farm tap maintenance
• Removing meters
• Responding to high bill requests by performing dial tests, appliance, and filter checks
• Meeting with customers regarding line relocates
• Changing out meters related to the sample testing program
• Repairing water heaters, appliances, etc. (installing if licensed)
• Monitoring for meter tampering; ensuring meters are securely installed
• Monitoring atmospheric corrosion and painting as needed
• Locating gas lines
• Inspecting and maintaining farm tap stations
• Responding to emergency/leak calls; evaluating and grading leaks
• Assisting in training service apprentices
• Assisting the O&M group with line repairs
• Performing leak surveys
• Assisting other departments as needed
• Clearing pipelines
• Repairing/installing temporary clamps on steel risers
• Repairing damaged pipes and plastic services
• Bar testing to evaluate and grade underground gas leaks
• Preparing unregulated estimates and maintaining computer record keeping
• Performing other duties as assigned

Basic/Required Qualifications

* High school diploma or GED

• Demonstrated mechanical aptitude
• Basic computer knowledge working in a Windows environment
• Possess and maintain a valid driver's license

Desired Qualifications

* Two-year degree and/or technical certifications

• Experience with plumbing license, electrical, or HVAC
• Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for arenaflex business purposes
• Experience in customer service
• Demonstrated effective communication (verbal and written) and interpersonal skills
• Safety awareness

Physical Requirements

* This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.

• Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.

Other Requirements

* Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

• Perform on-call duty as scheduled/assigned
• Weekend and evening work as required and is subject to overtime and some rotating shifts. Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.

Travel Requirements

* 15-25%

Relocation Assistance Provided (as applicable)

* No

Represented/Union Position

* No

Visa Sponsored Position

* No

Posting Expiration Date

* Thursday, April 3, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

Career Growth Opportunities and Learning Benefits

As a Customer Field Operations Technician I at arenaflex, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. We offer a range of training programs, including on-the-job training, classroom instruction, and online courses, to help you achieve your career goals. Our team of experienced professionals is committed to mentoring and guiding you in your career development.

Work Environment and Company Culture Highlights at arenaflex

arenaflex is a company that values its employees and strives to create a positive and inclusive work environment. We offer a range of benefits and perks, including:

• Competitive pay and benefits
• Opportunities for career growth and development
• Recognition for your work and contributions
• A friendly and supportive work environment
• A commitment to safety and environmental stewardship
• A diverse and inclusive workplace culture

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Overtime pay
• Benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career growth and development

Conclusion

If you are a motivated and skilled individual who is passionate about making a difference in people's lives, we encourage you to apply for the Customer Field Operations Technician I position at arenaflex. Join our team of dedicated professionals and embark on a rewarding career journey that makes a positive impact on the communities we serve. Apply now and take the first step towards a fulfilling and challenging career with arenaflex. Apply for this job