Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further! arenaflex is revolutionizing global transportation by harnessing cutting-edge technology and reducing humanity's environmental footprint. As a Customer Service Agent fluent in English, you will play a vital role in our dynamic team, providing on-demand support to customers in the USA and contributing to arenaflex's ambitious goals.
About arenaflex
arenaflex is on a mission to transform daily commutes and create a more sustainable and efficient future for transportation worldwide. With a strong commitment to innovation and customer satisfaction, we're creating a new standard for mobility. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey.
What You'll Be Doing
As a Customer Service Agent at arenaflex, you will be responsible for:
- Providing first-line support through phone, email, and digital channels to customers in the USA
- Handling customer queries quickly and effectively, with a focus on 'first contact resolution'
- Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information
- Fostering positive interactions in all communications, ensuring customers feel understood and supported
- Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
- Participating in training and briefings to gain expertise and understand client and contact centre requirements
- Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
- Offering feedback and insights on areas that may lead to a poor customer experience
- Embodying the values of arenaflex, ensuring they are reflected in your daily work
What Skills & Experience You'll Bring to Us
To succeed in this role, you will need:
- Fluent English: You have a high and fluent English (C2 level), both written and spoken
- Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
- Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
- Eligibility: Be eligible to work in Spain
What We Offer
As a valued member of our team, you can expect:
- Starting date: 10th of February, 2025
- Contract: Temporary (6 months)
- Salary: 9.743 gross per year
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
- Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
- 24 holiday days per year on a full-time basis
- Work Model: Hybrid working model
- Location: Barcelona, Spain
Additional Benefits
As a member of our team, you'll enjoy:
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Option to sign-up for Discounted Private Health Insurance
- Referral Program: Refer a Friend and get a Referral bonus
- Access to specialised LinkedIn training courses
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
About Our Culture
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
Join Our Team
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to become a part of our dynamic team and join us on this exciting journey to revolutionize global transportation. Apply Job! Apply for this job