Business Analyst, IFS CRM

JOIN THE PEOPLE POWERING KODIAK Kodiak understands that our most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish this, Kodiak focuses on providing internal professional development and training, as well as the best benefits package in the industry.

Summary

The IFS CRM Analyst is responsible for ensuring the effective, best practice-based usage of IFS functionality to support Kodiak Gas Services Opportunity to Cash business processes. The Analyst will be very knowledgeable in IFS Opportunity to Cash functionality and comfortable proposing improvements that help the sales teams in day-to-day activities. This position will execute enhancements and small projects and resolve CRM related end user tickets. Essential Duties & Responsibilities Collaborate with business users to gather requirements and design solutions in the IFS Applications suite. Conduct workshops and meetings to capture needs, assess current systems, and develop tailored IFS solutions. Configure IFS modules for sales and finance to align with client business processes. Lead or support the deployment of IFS solutions, including data migration, integration, and end-user training. Collaborate with other consultants, developers, and stakeholders to implement IFS modules and ensure cross-functional alignment. Address issues, troubleshoot, and resolve any system bugs or user issues before deployment. Offer ongoing post-implementation support, troubleshooting, and optimization as required. Stay updated on IFS software updates, new features, and best practices to deliver maximum value to clients. Maintains an in-depth understanding of functional Kodiak data held in multiple ERP systems, their functionality and acceptable uses. Creates the functional master data structure; registers functional data into Kodiak ERP system(s) in accordance with that structure; coordinates inputs from a range of core users and ensures consistent principles are applied in all systems and by all core users when creating master data entries. Ensure timely updates to core data, to ensure data accuracy for business purposes and reporting. Provides support and advice to data users, equipping them to get the most out of available data and the data management systems, including support and preparation for supplier reviews. Monitors the quality and integrity of ERP data to identify common errors, training or performance themes, using these as the basis for communication and advice to core system users to improve data management. Identifies and tackles instances of non-compliance. Contributes to reviewing existing master data quality, generating new ideas in support of driving continuous improvement in data quality and/or availability. Contributes to data cleansing activity in support of ERP systems updates and/or migrations. Plans, coordinates and runs scheduled jobs for maintenance of the functional data set, reporting findings, and generating recommendations for improvement. Creates an environment where everyone in the team can live the Kodiak Values. Contributes positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work. Understands, upholds, and contributes to creating a safety-first culture within Kodiak. Ensures a safe and healthy working environment. Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Education & Certifications Bachelor’s Degree in Computer Science, Information Technology, or related field with 2+ years of relevant experience or associate’s degree with 5+ years of relevant experience, or 7+ years of relevant experience. Work Experience Experience with ERP / CRM software such as IFS, D365, Salesforce Experience with AR and accounting business process and system modules such as IFS, D365 Experience with IFS CRM module. Experience working with development staff to build and enhance custom applications. Experience with ERP implementation. Experience working with tools such as Azure Dev Ops or JIRA. Skills & Abilities Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Makes good and timely decisions that keep Kodiak moving forward. Builds partnerships and works collaboratively with others to meet shared objectives. Anticipates and adopts innovations in business-building digital and technology applications. Holds self and others accountable to meet commitments. Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Plans and prioritizes work to meet commitments aligned with Kodiak goals. Learns through experimentation when tackling new problems, using both successes and failures as learning opportunities. Physical Demands Predominantly operates in an office environment. Some periods of time may be spent in a communications equipment space for installation, testing, and troubleshooting. Some work (less than 10%) requires frequent bending, moving, and lifting. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Up to 25% travel required. #administrative Kodiak Gas Services is an Equal Employment Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. Kodiak understands that our most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish this, Kodiak focuses on providing internal professional development and training, as well as the best benefits package in the industry. Kodiak’s 99.5%+ Runtime is the Result of Empowering Partnership with Employees, Stakeholders, Customers, and Vendors. Apply tot his job Apply To this Job