Experienced Inbound Customer Service Representative - Hybrid
Join arenaflex, a global leader in communications and technology, as an Inbound Customer Service Representative in a hybrid model that allows you to work from home part of the week while also engaging with customers in the call center. This exciting opportunity will enable you to redefine customer service by creating meaningful connections with each customer and introducing them to the latest technology, services, and offers.
About arenaflex
arenaflex is a forward-thinking company that has been at the forefront of innovation in the communications and technology industry for decades. With a commitment to delivering exceptional customer experiences, arenaflex has established itself as a leader in the market. Our team is passionate about staying ahead of the curve, and we're always looking for talented individuals who share our vision.
Job Summary
As an Inbound Customer Service Representative, you will be the voice of arenaflex, addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing adjustments, and advanced technical support. You will utilize your creative problem-solving skills to address complex customer questions and concerns while navigating multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Responsibilities
* Address a broad range of customer service call types, including: + Collections + Retention + Sales channel coordination + Billing adjustments + Advanced technical support
- Utilize creative problem-solving skills to address complex customer questions and concerns
- Navigate between multiple tools and systems to update customer accounts and maintain records
- Provide effective and timely resolutions for customers and deliver personalized recommendations for products and services
- Instill confidence and loyalty in customers through thoughtful listening and knowledge of arenaflex's products and services
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Engage Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshoot and resolve various customer-impacting issues such as voice and data across multiple networks
- Get customers up and running with the latest products and services such as air cards and USB devices
- Perform outbound calls and customer call-backs, Tier 2 ticket support, escalation investigations, and email follow-up
Requirements
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
- Advanced typing/keyboarding skills
- Ability to adapt in a dynamic, fast-paced environment and maintain a professional demeanor in stressful situations
Nice-to-haves
* Experience with technical support or troubleshooting
- Familiarity with arenaflex products and services
Benefits
* Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories
What We Offer
* A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package
- A competitive salary and bonus structure
- A chance to make a real difference in the lives of our customers
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We can't wait to hear from you! Apply Now! Apply for this job