Experienced Live Chat Specialist - Collections

Join arenaflex, a mission-driven company revolutionizing the home improvement industry by providing friendly financing options for those who dream of living a more sustainable lifestyle. As a Live Chat Specialist - Collections, you will play a vital role in helping borrowers achieve a more sustainable future by resolving delinquent accounts and providing payment solutions.

About arenaflex

arenaflex is a world-positive company that provides financial solutions for homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners, unlocking access to numerous products that help people achieve better sustainability.

Our Culture and Perks

At arenaflex, we value our employees and offer a comprehensive benefits package, including:

• Competitive pay
• Comprehensive benefits package
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

We are proud to be the official sponsor of GivePower, a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Job Description

As a Live Chat Specialist - Collections, you will be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities:

* Communicate with delinquent borrowers via different digital communication channels.

• Find solutions to help bring borrower's loans to a current status.
• Process payments for borrowers with past due payments.
• Maintain daily, weekly, and monthly collection and metric goals.

Required Skills, Knowledge & Abilities:

* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools.

• Excellent written communication skills.
• Prior experience with financial products preferred.
• Proficiency with Microsoft Office applications.
• Self-motivated and extremely goal-oriented.
• Team Player.
• Professional demeanor.
• Bilingual Spanish/English required.

Compensation:

* $16-17/hour DOE with bonus opportunity.

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

What We Offer:

* A collaborative work culture that values teamwork and open communication.

• A comprehensive benefits package that includes health insurance, dental insurance, vision insurance, and 401(k) matching.
• Opportunities for career growth and professional development.
• A flexible schedule that allows you to work from home.
• A competitive pay rate with bonus opportunity.
• A chance to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future.

How to Apply:

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today by submitting your resume and cover letter to our online application portal.

Application Question(s):

* The schedule for this position is Monday through Friday from 9:30 - 6pm PST. Would you be able to commit to that work schedule? (If you reside in MST, CST, or EST please check the schedule in your time zone)

• This position provides an hourly range of $16-17/hour depending on experience with an opportunity to bonus monthly. Does this meet your compensation needs?

Experience:

* Live chat: 1 year (Required)

Work Location:

Remote

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