Experienced Full Stack Customer Service Representative – Remote Healthcare Support
Join arenaflex, a forward-thinking global organization, and reimagine your career in a people-first, inclusive culture that values diversity and promotes genuine belonging.
About arenaflex
arenaflex is a global leader in customer experience (CX) and tech-powered innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. Our organically diverse team from 70+ countries is united in our mission to provide exceptional customer service experiences. With a strong commitment to people-first culture, we nurture a true sense of belonging and invest in our people's growth and well-being.
Career Growth and Personal Development
This is a fantastic opportunity to reimagine an all-new career journey and develop "friends for life" while working from home. We'll provide you with all the training, technologies, and continuing support you need to succeed. At arenaflex, there's real career (and personal) growth potential, with about 80% of our managers and leaders having been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You Will Do in This Role
As a Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide
- Help customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative – Remote (Healthcare) role include:
- 2+ years of call center experience
- Experience in a healthcare-related field or benefits/insurance organization preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing
- A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What's in It for You
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary range for this position is $15 - $18 per hour, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites: English: https://www.eeoc.gov/ Spanish: https://www.eeoc.gov/espanol/ To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job