Experienced Customer Insights Specialist – Consumer Insights, Advanced Analytics, and Innovation

At arenaflex, we're on a mission to revolutionize the way businesses understand their customers. As a Customer Insights Specialist, you'll play a vital role in helping our clients achieve their revenue, profitability, and customer satisfaction goals. If you're passionate about consumer insights, advanced analytics, and innovation, we want to hear from you!

Job Summary

We're seeking an experienced Customer Insights Specialist to join our team at arenaflex. As a key member of our sales and marketing team, you'll be responsible for selling Consumer Insights services, Analytics, and Innovation to new and existing clients. You'll work closely with our local Account Development team to understand client needs and priorities, and proactively offer solutions to achieve sales targets. Your expertise in market and category analysis, combined with your exceptional communication and presentation skills, will enable you to build strong relationships with clients and drive business growth.

Key Responsibilities

* Independently sell Consumer Insights services, Analytics, and Innovation to new and existing clients, successfully assessing their needs and proactively offering solutions to achieve sales targets.

• Partner with local Account Development team to understand client needs and priorities, and work together to develop joint business plans.
• Scope projects responsibly to meet sales targets, ensuring feasibility by partnering with the Solution expert, Customer Success, and Operations teams.
• Engage with clients to secure customer satisfaction, answering their concerns and questions, and providing on-site and off-site client consultancy work.
• Build arenaflex's portfolio awareness through presentations at conferences, clients, and internal events.
• Execute business plans, proactively searching for opportunities on the market, making suggestions for improvement, and gathering client requirements from commercial teams.
• Participate in the preparation of sales plans and budgets for respective markets, managing pipeline, and providing weekly input for forecasting sales.
• Continuously work on further professional development and adoption of technical knowledge related to arenaflex tools and services.
• Use arenaflex processes and tools to provide proactive and integrated analysis for customers, making recommendations and proposals.
• Collaborate with other departments at arenaflex to drive business growth and customer satisfaction.

Role Requirements

* Bachelor's degree in economics, behavioral sciences, statistics, or related area.

• Strong communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• Strong verbal and written skills, with the ability to present to clients and internal stakeholders.
• Strong analytical, statistical, and logical skills, with the ability to analyze complex data and make recommendations.
• Exceptional ability for market and category analysis, with a deep understanding of consumer behavior and trends.
• Excellent presentation skills, with the ability to engage and persuade clients and internal stakeholders.
• Intellectual curiosity and persistence to find answers to questions, with a willingness to learn and adapt.
• Ability to autonomously manage simultaneous projects in a fast-paced business environment, with a strong sense of urgency and accountability.
• Fluency in Romanian and English, with the ability to communicate effectively with clients and internal stakeholders.
• Ability to work collaboratively with internal and external teams, with a strong sense of teamwork and collaboration.
• Competent negotiator with good influencing skills, with the ability to negotiate and close deals.

Preferred Qualifications

* Previous experience in Consumer Insights (sales or consultant), with a deep understanding of consumer behavior and trends.

• Broad industry knowledge, with experience in FMCG, Banking, Telekom, or other related industries.
• Accuracy and attention to detail, with a strong focus on quality and delivery.

What We Offer

* Work in an international, multicultural environment, with opportunities to collaborate with colleagues from diverse backgrounds.

• Private medical coverage, to ensure your health and well-being.
• Hybrid working module, to balance work and personal life.
• Meal tickets and monthly allowances, to support your daily needs.
• Easter and Christmas vouchers and vacation vouchers/tickets, to celebrate special occasions and take breaks.
• Internal recognition program, to recognize and reward your achievements.
• Volunteer time off, to give back to your community and make a difference.

About arenaflex

arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, delivered with advanced analytics through state-of-the-art platforms, arenaflex delivers the Full View. arenaflex is an Advent International portfolio company, with operations in 100+ markets, covering more than 90% of the world's population.

Our Commitment to Diversity, Equity, and Inclusion

arenaflex is committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

How to Apply

If you're passionate about consumer insights, advanced analytics, and innovation, and want to join a dynamic team at arenaflex, please apply through our website. We can't wait to hear from you! Apply Job! Apply for this job