Experienced Part-Time Customer Experience Representative - Remote Work from Home Opportunity at arenaflex

Job Summary:

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Part-Time Customer Experience Representative. As a key member of our customer experience team, you will play a vital role in providing personalized support to our small business buyers, navigating complex situations to help them grow their business. With a focus on first-class customer experiences, you will engage with customers through various channels, including email, phone, and web chat. If you're a creative problem-solver with a positive attitude and a love for technology, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our mission is to power resale, reuse, and the circular economy through our innovative platform. With a strong focus on customer satisfaction, we strive to provide a seamless experience for our buyers and sellers, ensuring that every interaction is a positive one. As a company, we value diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and empowered to succeed.

Key Responsibilities:

As a Part-Time Customer Experience Representative at arenaflex, you will be responsible for:

• Delivering personalized, positive customer experiences through various forms of contact, including email, phone, and web chat
• Inbound telephone support, web-based chat support, and email support to resolve customer inquiries and issues
• Utilizing your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity
• Advocating on behalf of customers internally by proactively identifying areas of opportunity and providing solutions
• Assisting customers with account creation and troubleshooting, as well as communicating with customers and third-party suppliers to ensure a smooth transaction process
• Reviewing customer applications to process them in a timely manner and assisting with customer documentation inquiries
• Completing ongoing and one-time projects to benefit customers and internal teams

Minimum Qualifications, Job Skills, and Abilities:

* High School Diploma/GED Certificate

• Positive attitude, hard-working, flexible with changing priorities, and eager to learn
• Excellent written and verbal English, reading comprehension, and judgment skills
• Ability to come up with meaningful solutions, even if that means thinking outside the box
• High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
• Love technology
• Think personalized responses are the bomb (even when using a canned/macro)
• Ability to work independently or as part of a team to accomplish goals

Preferred Qualifications:

* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between

• Knowledge of Salesforce or similar customer service programs
• Online auction or e-commerce experience is very helpful
• Second language skill at a professional proficiency level (Spanish or French)
• Typing speed of 35 WPM

Schedules Available:

This is a part-time position, 20 hours a week, with schedules available Monday-Friday. The successful candidates will work one of the following shifts:

• 11:00 AM - 3:00 PM MT (M-F)
• 2:00 PM - 6:00 PM MT (M-F)
• 9:00 AM - 1:00 PM MT (M-F)

Compensation and Benefits:

* Competitive compensation packages, including bonus

• Telecommuting and remote work options
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks

Why Join arenaflex?

* Opportunity to work with a dynamic and innovative company that's shaping the future of re-commerce

• Collaborative and supportive team environment
• Flexible work arrangements to balance work and personal life
• Professional development opportunities to enhance your skills and career growth
• Competitive compensation and benefits package

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our careers page at arenaflex.com/careers/ to learn more about our company culture and values. To apply, click on the link below: Apply Job!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels welcome and empowered to succeed. No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Apply for this job