[Remote] Account Manager (MSP or MSSP) - Remote (USA)

Note: The job is a remote job and is open to candidates in USA. Echelon Risk + Cyber is a leading cybersecurity consulting firm focused on defending human rights to security and privacy. They are seeking a highly skilled Account Manager to manage and grow a portfolio of vCISO-led clients, expanding the adoption of their Managed Security Services while ensuring client satisfaction and revenue retention.

Responsibilities

• Serve as the primary commercial point of contact for assigned vCISO/GRCaaS/MSSP clients (all monthly recurring revenue clients)
• Build trusted relationships with executive stakeholders (CISO, CIO, CTO, CFO, COO)
• Lead recurring account reviews focused on risk posture, roadmap progress, and service optimization
• Ensure renewals are proactively managed and executed on time
• Identify expansion opportunities based on: Risk assessments and vCISO findings, Control gaps identified through frameworks (NIST CSF, CIS, HIPAA, etc.), Incident trends, vulnerability data, and audit readiness needs
• Position MSSP services as natural extensions of the vCISO strategy
• Position professional services engagements as natural milestones in the client journey
• Own the expansion pipeline within existing accounts from discovery through close
• Partner with internal stakeholders for solution alignment and demos
• Ensure scope alignment between advisory services and managed security services
• Track utilization, service adoption, and customer outcomes
• Maintain accurate account notes, opportunities, and forecasts in CRM
• Drive Net Revenue Retention (NRR) and account growth targets
• Forecast expansion revenue with confidence and accuracy
• Identify at-risk accounts early and execute mitigation plans
• Net Revenue Retention (NRR) target
• MSSP attach rate across vCISO accounts
• Expansion pipeline value and close rate
• Renewal rate and contract term extensions
• Client satisfaction and executive engagement cadence

Skills

• 5+ years in account management, customer success, or sales within cybersecurity, MSSP, or IT services
• Strong understanding of vCISO service models
• Strong understanding of Managed Security Services (SOC, MDR, VM, IAM, Email Security, Vulnerability Management)
• Strong understanding of risk and compliance frameworks (NIST CSF, CIS Controls, HIPAA, SOC 2, ISO 27001)
• Experience selling consultative, recurring services to mid-market and enterprise clients
• Ability to communicate security risk in business and financial terms
• Proven track record of expansion and retention within existing accounts
• Applicants must have authorization to work in the United States without current or future visa sponsorship
• Prior experience working directly with MSSP or SOC teams
• Familiarity with security tooling (EDR/XDR, SIEM, vulnerability scanners, M365 Security, etc.)
• Experience supporting regulated industries (healthcare, financial services, SaaS)
• CRM proficiency (HubSpot or equivalent)

Benefits

• Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer.
• Employer funding to HSA accounts and FSA access.
• Access to a 401(k) through Vanguard with a guaranteed employer contribution
• Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
• 11 holidays with flexibility based on what is important for you and those you love.
• Family-friendly benefits, including weeks off for Maternity leave, weeks off for non-birthing parent leave, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
• Support on individual development through certifications, continued learning, conferences, and more

Company Overview

• Echelon Risk + Cyber is a cybersecurity and IT risk advisory services firm. It was founded in 2021, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://echeloncyber.com.

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