Experienced Online Community Manager and Customer Support Specialist – US Based

Join arenaflex, a global leader in Customer Service and Community Management, as we continue to revolutionize the way businesses interact with their customers online. As a passionate and dedicated team, we're on a mission to help our clients grow and have fun while doing so. With 10 years of experience under our belt, we're proud to be a 'fast-growth' company in the UK & US, working with an enviable client list that includes industry-leading brands, charities, and government departments.

About arenaflex

arenaflex is a global powerhouse in Customer Service and Community Management, powering support for some of the world's biggest brands. Our human-centric approach to customer support is built for the 21st century, available 24 hours, 365 days a year. We believe that Social Media, Live Chat, and Email are the primary ways customers engage with businesses online, and we're committed to harnessing these channels to drive customer satisfaction and loyalty.

The Role

We're seeking an experienced Online Community Manager and Customer Support Specialist to join our team in the United States. As a key member of our global support team, you'll be responsible for providing exceptional online customer support to one of our high-profile clients, a global haircut brand. This is a remote, freelance contractual role that offers the flexibility to work from anywhere in the US, with a standard hourly rate of $14.00.

Key Responsibilities

As an Online Community Manager and Customer Support Specialist, you'll be responsible for:

• Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis
• Effectively responding to all customer support and community management tickets
• Pro-actively escalating and spotting potential PR threats, and following support briefs
• Utilizing Zendesk, Gorgias, and Freshdesk (or similar software) to manage customer interactions and resolve issues efficiently
• Collaborating with our global support team to ensure seamless customer support across all channels
• Providing exceptional customer service, responding to customers in a timely manner, and resolving issues to their satisfaction

Essential Qualifications

To be successful in this role, you'll need:

• Previous experience delivering online customer support and community management (at least 1 year)
• Excellent written and verbal communication skills
• Some experience with phone support
• Superb time management and organizational skills
• High accuracy and attention to detail
• Ability to work independently and as part of a remote team
• Passion for delivering exceptional customer service

Preferred Qualifications

While not essential, experience with the following tools and technologies would be advantageous:

• Zendesk, Gorgias, and Freshdesk (or similar software)
• Slack, arenaflex Suite, arenaflex Teams, and collaboration tools
• Copywriting and proofreading skills

What's On Offer

As an Online Community Manager and Customer Support Specialist at arenaflex, you'll enjoy:

• A competitive hourly rate of $14.00
• The flexibility to work from anywhere in the US, with a standard 8-hour shift
• The opportunity to work with a global leader in Customer Service and Community Management
• Full training and support to ensure your success in the role
• A dynamic and supportive team environment that encourages collaboration and growth

Work Environment and Company Culture

arenaflex is a remote-first company that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional customer service and community management, and we're committed to creating a supportive and inclusive work environment that encourages collaboration, growth, and innovation.

Compensation and Benefits

* Monthly invoice paid within 48 hours

• Standard hourly rate: $14.00
• Fully remote working
• Opportunities for career growth and professional development
• Access to a range of benefits, including health insurance, retirement plans, and paid time off

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional online community management and customer support, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Application Question(s)

* Are you based in the United States?

Experience

* Online customer support: 1 year (required)

Work Location

* Remote

Schedule

* 8-hour shift

• Day shift
• Monday to Friday
• Weekends as needed

Apply Now

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