Customer Care Relationship Banker – Phone Banking, Sales & Relationship Management Specialist at arenaflex

Welcome to arenaflex – Where People and Finance Thrive Together

At arenaflex we believe that banking is more than just numbers—it’s about building lasting relationships, empowering communities, and fostering personal growth for every employee. Recognized as one of the top workplaces in Oklahoma for over a decade, arenaflex blends a vibrant, supportive culture with cutting‑edge financial services. If you’re passionate about delivering exceptional customer experiences, love solving problems on the phone, and want to grow your career in a forward‑thinking organization, you’ve found your next opportunity.

Position Overview: Customer Care Relationship Banker

The Customer Care Relationship Banker at arenaflex plays a pivotal role in connecting with customers via telephone, understanding their financial needs, and guiding them toward the most suitable arenaflex products and services. This role blends frontline customer service, proactive sales, and mentorship—all while meeting and surpassing performance targets. You’ll become an ambassador for arenaflex’s brand, mastering our delivery processes, compliance framework, and technology platforms to ensure every interaction adds value.

Core Working Hours

• Weekdays: 12:30 PM – 9:00 PM (exact schedule set by management)
• Saturday Rotation: 8:00 AM – 4:00 PM (once a month, with a flex day the following week)

This is a late‑shift position; specific schedules will be finalized during the interview process.

Key Responsibilities – What You’ll Do Every Day

• Inbound Call Management: Field a high volume of calls from customers and fellow employees, addressing a wide spectrum of service inquiries and delivering prompt, accurate solutions.
• Digital & Card Services Support: Assist callers with online banking, mobile app navigation, telephone banking features, and card‑related issues, ensuring smooth digital experiences.
• Product Knowledge Expertise: Maintain an up‑to‑date understanding of all arenaxflex offerings, policies, procedures, and relevant regulatory considerations.
• Compliance & Process Adherence: Follow arenaflex’s standard operating procedures with precision, guaranteeing that every transaction meets internal and external compliance standards.
• Relationship Building: Serve as the primary point of contact for existing customers, fostering loyalty while identifying cross‑sell and upsell opportunities that align with their financial goals.
• Sales Campaign Participation: Actively engage in all arenaflex sales initiatives, promoting new products, educating customers on benefits, and contributing to campaign targets.
• Community & Event Involvement: Represent arenaflex at meetings, branch functions, customer appreciation events, and community outreach programs as needed.
• Customer Referral Coordination: Interview customers to assess needs, recommend appropriate solutions, and liaise with specialists or other departments for comprehensive service delivery.
• Mentorship & Coaching: Share best practices with newer team members, helping them develop the skills needed to excel in phone‑based relationship banking.

Additional Duties and Responsibilities

• Complete all required annual compliance examinations.
• Adhere strictly to arenaflex policies, procedures, and ethical standards.
• Maintain a professional appearance and dress code in line with arenaflex brand expectations.
• Undertake any other tasks assigned by the manager that support branch objectives.

Essential Qualifications – What You Must Have

• Education: High school diploma or equivalent is required.
• Experience: Minimum of one year in retail, customer service, or a related field is preferred.
• Customer Service Excellence: Demonstrated ability to deliver superior service over the phone, with a genuine desire to help.
• Numeracy Skills: Comfortable performing basic calculations and problem‑solving during transactions.
• Communication Skills: Strong verbal and written abilities; clear, concise, and empathetic communication.
• Time Management: Independent worker who can prioritize tasks and meet deadlines without close supervision.
• Judgment & Decision‑Making: Ability to exercise sound judgment, assess situations quickly, and choose appropriate actions.
• Critical Thinking: Logic‑driven approach to identify root causes and propose effective solutions.
• Multitasking: Proficient at handling multiple calls, queries, and system updates simultaneously.
• Professionalism & Ethics: Maintains a high level of integrity both on and off the job.
• Active Listening: Listens attentively to uncover customer needs and provides tailored assistance.

Preferred Qualifications – What Sets You Apart

• Previous experience in a banking, financial services, or tele‑marketing environment.
• Familiarity with arenaflex’s digital platforms (online banking portal, mobile app, telephone banking).
• Certification in customer service excellence or related fields.
• Demonstrated success in meeting or exceeding sales targets.

Core Skills & Competencies

• Technical Proficiency: Comfortable navigating banking software, CRM systems, and digital tools.
• Relationship Management: Ability to cultivate trust and long‑term loyalty with a diverse customer base.
• Sales Acumen: Skilled at identifying opportunities, positioning products, and closing deals.
• Adaptability: Thrives in a fast‑changing environment, readily adjusting to new processes or product launches.
• Team Collaboration: Works well with peers, supervisors, and cross‑functional teams to achieve shared goals.
• Compliance Awareness: Knowledge of banking regulations (e.g., GLBA, AML) and commitment to ongoing education.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in its people. As a Customer Care Relationship Banker, you’ll gain exposure to:

• Advanced financial product training that prepares you for higher‑level advisory roles.
• Leadership development programs aimed at future branch management or regional oversight positions.
• Mentorship circles that connect you with senior bankers and industry experts.
• Access to tuition reimbursement for relevant certifications or degree programs.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond traditional banking.

Work Environment & Culture

arenaflex prides itself on a workplace where collaboration, respect, and continuous improvement are more than buzzwords—they’re lived daily. Highlights include:

• Inclusive Atmosphere: A diverse team where every voice matters, fostering innovative ideas and solutions.
• Recognition Programs: Regular awards for outstanding service, sales achievements, and community involvement.
• Flexible Scheduling: While this role involves set late‑shift hours, arenaflex works with employees to accommodate personal needs where possible.
• Community Engagement: Employees are encouraged to volunteer in local initiatives, reinforcing arenaflex’s commitment to the neighborhoods we serve.
• Modern Facilities: State‑of‑the‑art branch locations equipped with cutting‑edge technology for both staff and customers.

Compensation, Perks & Benefits (General Overview)

arenaflex offers a competitive total rewards package designed to support your financial, health, and personal well‑being:

• Base salary commensurate with experience, plus performance‑based incentives.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plans with employer matching contributions.
• Paid time off, holidays, and sick leave to maintain work‑life balance.
• Employee assistance programs, wellness initiatives, and gym membership discounts.
• Discounts on arenaflex banking products and services.

How to Apply – Join the arenaflex Family

If you’re ready to make an impact, help customers achieve their financial dreams, and develop a rewarding career, we encourage you to apply today. Click the link below to submit your application through our secure portal. Should you need accommodations due to a disability, please reach out to our HR team at [email protected].

Apply Now – Become a Customer Care Relationship Banker at arenaflex

Equal Opportunity Statement

arenaflex is an Equal Opportunity Employer. In accordance with federal, state, and local laws, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to fostering a workplace where all employees feel valued, respected, and able to contribute fully.

Take the Next Step

At arenaflex, your success is our success. Join a team that celebrates achievements, cultivates talent, and passionately serves the community. We look forward to reviewing your application and welcoming you to a career where you can truly make a difference.