Experienced Virtual Customer Account Manager Sales Representative – Driving Business Growth and Customer Satisfaction at arenaflex

At arenaflex, we are revolutionizing the way people experience entertainment and online services. As a Fortune 50 leader, we are at the forefront of innovation, creating cutting-edge products and services that bring value to millions of customers every day. If you share our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at arenaflex.

Job Summary

We are seeking an experienced Virtual Customer Account Manager Sales Representative to join our team at arenaflex. As a key member of our sales team, you will be responsible for supporting our efforts to retain and grow our existing customer base. You will act as a business partner to existing customers, driving increased sales and revenue over the telephone while enhancing customer satisfaction through regular contact and problem resolution.

Job Description

Exciting News - This Position is Virtual; However, Must Reside in the North East Division

We are excited to offer a virtual opportunity for the right candidate to join our team at arenaflex. However, please note that this position requires you to reside in the North East Division, which includes the states of New Hampshire, Connecticut, Massachusetts, Pennsylvania, Delaware, New Jersey, D.C, and parts of Virginia.

Disclaimer: Starting Rate Will Vary

Starting rate will vary and is dependent on several factors, including your city/state of residence. arenaflex follows all local and state regulations/laws regarding minimum wage.

Selling Comcast Business Mobile is a Requirement

As a Virtual Customer Account Manager Sales Representative, you will be required to sell Comcast Business Mobile, which is a key product offering for our business customers.

Wireless Experience Strongly Preferred

While not required, wireless experience is strongly preferred for this role.

Working a Sales Funnel is a Requirement

You will be working a sales funnel, which is a critical component of our sales strategy.

Core Responsibilities

As a Virtual Customer Account Manager Sales Representative, your core responsibilities will include:

• Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone.
• Make outbound calls to accounts to achieve sales quota metrics.
• Prepare sales documentation, activity reports, and forecasts as required.
• Create proposals for customers related to the proposed solution and new sales opportunities.
• Develop customer relationships through regular customer contact via the telephone.
• Drive both sales growth and account retention by introducing various products and services available through arenaflex Business.
• Document effectively and accurately conversations and contact information into client management system.
• Work with customers to minimize down-grading or leaving arenaflex.
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at All Levels are Expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion and diversity.
• Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

arenaflex is an EOE/Veterans/Disabled/LGBT Employer

arenaflex is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills and Qualifications

* Adaptability

• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization

Compensation

* Base Pay: $15.75

• Total Target Compensation (Base Pay plus Targeted Commission): $28.97
• Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Base pay is one part of the Total Rewards that arenaflex provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, arenaflex provides best-in-class Benefits to eligible employees.

Education

* High School Diploma / GED

Certifications (if applicable)

* None

Relative Work Experience

* 2-5 Years

Why Join arenaflex?

At arenaflex, we offer a dynamic and inclusive work environment that fosters growth and development. We are committed to providing our employees with the tools and resources they need to succeed, both personally and professionally. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Apply Now

To apply for this role, please visit our careers website and submit your application. The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later. Apply for this job