Experienced Full Stack Client General Manager – Media and Entertainment Industry

At arenaflex, we're on a mission to revolutionize the way businesses travel and thrive in the ever-evolving Media and Entertainment Industry. As a seasoned Client General Manager, you'll be at the forefront of driving growth, innovation, and client satisfaction for our most important Entertainment Clients in Production, News, Sports, Music, and Theatricals.

About arenaflex

arenaflex is a leading global business travel company that empowers businesses to succeed in a rapidly changing world. With a rich history of innovation and a passion for delivering exceptional experiences, we're committed to helping our clients navigate the complexities of global business travel. Our team of experts is dedicated to providing tailored solutions that meet the unique needs of each client, and we're always looking for talented individuals who share our vision.

Job Summary

We're seeking an experienced Client General Manager to join our team in the Media and Entertainment Industry. As a key member of our team, you'll be responsible for driving growth, developing innovative solutions, and exceeding client expectations. You'll work closely with our high-performing team to identify new opportunities, create strategic solutions, and promote arenaflex's capabilities specific to entertainment clients.

Responsibilities

As a Client General Manager, you'll be responsible for:

• Possessing an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.
• Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program.
• Identifying unique travel needs that exist for news, sports, film or TV production, and developing innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment.
• Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events and GCG Directors).
• Building a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions.
• Understanding and supporting the dynamic needs of entertainment travel, trends, and evolving requirements.
• Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience.
• Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
• Leading the improvement of the arenaflex value proposition through consultation, technology road mapping, and optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes arenaflex products, and specifically uses MI, benchmarking, and technology as critical value drivers.
• Enhancing the arenaflex value proposition through policy consultation, researching white paper needs, technology road mapping, and optimizing online solutions.
• Representing arenaflex to Media and Entertainment prospects as a subject matter expert.

Qualifications

To be successful in this role, you'll need:

• Passion and excitement for the unique needs of entertainment clients.
• Proven success and demonstrable positive results in a global account/client management, and/or Project Management experience.
• Experience/knowledge of Media and Entertainment Travel.
• Proven success in upselling products, services, and solutions increasing client revenue and profitability.
• Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
• Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel.
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A sophisticated range of communication and presentation skills.
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Strong financial acumen required to leverage the key drivers of profitability.
• Strong business acumen required to communicate the arenaflex value proposition.
• Strong analytical mindset.
• Previous large market/multinational client/global experience preferred.
• Possess a strong understanding of the Global Business Travel marketplace.
• Travel Operations knowledge required.
• Demonstrated knowledge of Business Travel Service Delivery and Client Management.
• Solid understanding of Business Travel Service Delivery technology/tools and processes.
• Advanced software skills (MS Office) required.
• A love of travel, entertainment, and learning.
• A reputation for trust, integrity, and getting things done.

What We Offer

As a valued member of our team, you'll enjoy:

• A dynamic and collaborative work environment that fosters innovation and growth.
• Opportunities to work with a diverse range of clients and projects.
• Comprehensive training and development programs to enhance your skills and knowledge.
• Competitive compensation and benefits package.
• Flexible work arrangements, including remote work options.
• A culture that values diversity, equity, and inclusion.

How to Apply

If you're a motivated and experienced Client General Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status. Apply for this job