Experienced Customer Service Representative - Sales (Hybrid) – Driving Customer Satisfaction and Sales Growth at arenaflex
At arenaflex, we're on a mission to redefine customer service and create meaningful connections with every interaction. As a Customer Service Representative - Sales (Hybrid), you'll be the voice of our company, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. If you're passionate about sales, customer service, and technology, this is an exciting opportunity to join our team and take your career to the next level.
About arenaflex
arenaflex is a global leader in communications and technology, with a rich history dating back nearly 150 years. We've been pioneers of making connections, from the invention of the telephone to the widespread availability of 5G and Fiber. Our company is built on a foundation of innovation, and we're committed to creating connections that change the world. At arenaflex, we believe that our customers are at the heart of everything we do, and we're dedicated to providing them with the products and services they need to thrive every day.
Job Summary
As a Customer Service Representative - Sales (Hybrid), you'll be responsible for handling customer interactions (calls, chats, emails) in a fast-paced environment. You'll accurately resolve issues related to service, billing, payments, and collections, and explain bills and product features clearly. You'll also troubleshoot basic problems and seek higher support if needed, build customer confidence and loyalty by resolving issues, and support various customer inquiries, including technical issues. This is a hybrid-remote position, requiring you to report to our Mesa, AZ location 3-4 days a week and work from home 1-2 days a week.
Responsibilities
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40-hour per week schedule, which may include nights and weekends
- Participate in paid training to learn about our products and services
Requirements
* Unwavering customer focus and strong work ethic
- Adaptability and problem-solving skills
- Attention to detail and ability to multitask
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience, preferably in a sales or call center environment
- Ability to work in a hybrid-remote environment and meet technical requirements (see below)
Technical Requirements
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
- Established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- arenaflex will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
- You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Benefits and Perks
* Competitive hourly rate of $24.03 + uncapped commissions for sales goals
- Milestone bonus of $1,000
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative - Sales (Hybrid), you'll have the opportunity to learn about our latest technology, devices, and products, and develop your skills in sales, customer service, and problem-solving. With our comprehensive training program, you'll be equipped to take on new challenges and advance your career within our company.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' needs.
How to Apply
If you're passionate about sales, customer service, and technology, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Please visit our website to submit your application and complete any required testing. We look forward to hearing from you! Apply Now!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing reasonable accommodations for qualified individuals with disabilities and to creating a workplace that's inclusive and respectful of all employees. Apply for this job