Experienced Part-Time Customer Service Representative – Whole-Person Health Focused SBO Call Center

At arenaflex, we're revolutionizing the way healthcare services are delivered, and we're looking for passionate and dedicated individuals to join our growing team. As a Part-Time Customer Service Representative, you'll play a vital role in providing exceptional service to patients, focusing on whole-person health. If you're committed to delivering compassionate care and have a passion for innovation, we want to hear from you!

About arenaflex

arenaflex is a leading provider of Revenue Cycle Management solutions, dedicated to helping healthcare organizations achieve their goals. With a strong focus on innovation, adaptability, and compassion, we're committed to delivering the best possible experience for our clients and their patients. Our team is guided by a shared vision of making a positive impact on people's lives, and we're excited to have you join us on this journey.

Job Summary

We're seeking a Part-Time Customer Service Representative to join our SBO Call Center team, providing exceptional service to patients via phone, chat, and other contact methods. As a key member of our team, you'll be responsible for resolving inquiries, anticipating and meeting the needs of our clients' consumers, and working collaboratively with colleagues to achieve quality and performance standards.

Schedule and Location

* Part-Time schedule: 10am-3pm or 11am-4pm (flexible scheduling available)

• Remote work environment, allowing you to work from the comfort of your own home

Compensation

* Competitive hourly rate of $17.00/hour

Key Responsibilities

As a Part-Time Customer Service Representative, you'll be responsible for:

• Fielding and resolving inquiries via phone, chat, and other contact methods
• Providing exceptional customer service, striving to anticipate and meet the needs of our clients' consumers
• Treating all consumers and colleagues with dignity and respect
• Working collaboratively with colleagues to achieve quality and performance standards
• Maintaining a working knowledge of service workflows and contact center technologies

Requirements for Success

To excel in this role, you'll need:

• High school diploma or equivalent
• Customer service experience, preferably in a call center environment
• Strong communication and interpersonal skills, with the ability to work effectively with diverse groups
• Proficient computer skills, with the ability to learn new software
• Ability to read and comprehend complex instructions, correspondence, and memos
• Ability to write and present information to leadership, vendors, clients, and other employees of the organization

Language Skills

* Ability to read and comprehend complex instructions, correspondence, and memos

• Ability to write and present information to leadership, vendors, clients, and other employees of the organization

Mathematical Skills

* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Ability to compare rate, ratio, and percent and to draw and interpret various graphs

Reasoning Ability

* Ability to deal with problems involving several concrete variables in standardized situations

• Ability to plan, organize, delegate, and prioritize work
• Ability to provide clear and effective direction to staff
• Ability to communicate effectively orally and in writing
• Ability to establish and maintain effective working relationships with arenaflex departments, vendors, other businesses, and our clients
• Ability to multi-task

Physical Demands

* May be required to lift between 30-50lbs at times (limited)

Work Environment

* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

• The noise level in the work environment is usually moderate

Equal Opportunities Employer

arenaflex is an equal-opportunity employer, committed to building a diverse and inclusive team. We welcome applications from all suitably qualified people, regardless of race, sex, disability, religion/belief, sexual orientation, or age. If you require any accommodations to support your application or interview process, please let us know.

How to Apply

If you're passionate about delivering exceptional customer service and have a commitment to whole-person health, we want to hear from you! Apply now to join our growing team at arenaflex. Apply Job! Apply for this job