Manager, Professional Services (Remote)

Who We AreJolera, as a Global Systems Integrator (GSI), empowers businesses worldwide with next-generation managed services, enabling the creation of world-class experiences for clients. With over 20 years of experience, we deliver award-winning solutions to a diverse range of industries, transforming IT operations into seamless, efficient, and secure environments. Our team of seasoned experts provides an elevated managed service experience, tailored to meet the unique needs of each client. At Jolera, we are dedicated to delivering exceptional service and innovative solutions, driven by a steadfast commitment to our customers, continuous improvement, and sustainable practices. Who You AreYou are a leader, a mentor, and a gamechanger. You don’t just manage people—you inspire them. You bring the energy, the vision, and the determination to build a powerhouse team that consistently delivers excellence. You see talent everywhere, not just in North America but across Jolera’s presence in Europe and Asia. You know how to find, hire, and develop top-tier professionals while fostering a culture where people actually want to show up to work.What makes you stand out? - You lead by example—rolling up your sleeves when needed, making informed decisions, and always staying ahead of the curve.- You can take technical concepts and make them understandable to anyone (even your grandma).- Your communication skills could rival a TED Talk speaker.- You’re results-driven and laser-focused on quality and efficiency.- You build and maintain relationships like a networking guru.- You have a solution-oriented mindset and never say “That’s not my problem.”- You can juggle multiple priorities without breaking a sweat.- You have the technical knowledge to coach your team and step into client escalations like a pro.- You know how to attract and retain the best talent and create an environment where they thrive.- You think globally and leverage diverse perspectives to make your team stronger.- You treat this role like a business owner would—because, in a way, you are!What You’ll Do Leading & Inspiring- Manage and mentor the PS team, including systems analysts, enterprise architects, and network engineers.- Create an environment where accountability, teamwork, and innovation thrive.- Oversee performance across multiple projects, making sure things run smoothly.- Recruit, onboard, and nurture top talent from around the globe.- Manage contractors and ensure the right people are in the right roles.Client Engagement & Escalation Management- Be the trusted advisor that clients turn to when they need expert guidance.- Take ownership of escalations and lead the charge in resolving them effectively.- Build and maintain client relationships that stand the test of time.- Work closely with external project managers to ensure flawless execution.Operational & Project Oversight- Ensure all PS projects are delivered on time, with top-notch quality and efficiency.- Identify areas for improvement and implement solutions that optimize processes.- Ensure compliance with Jolera’s high standards—because mediocrity is not an option.Resource & Training Management- Develop training initiatives that keep your team at the top of their game.- Provide coaching and mentorship to ensure everyone is growing and thriving.- Maintain and develop technical expertise within the team.Reporting & Documentation- Make sure all documentation is on point and up to date.- Track team performance, provide insights, and continuously improveQualifications & Experience- Post-secondary degree or diploma in IT, Engineering, Business, or a related field.- 3 to 5 years of experience in a leadership role within IT Professional Services.- Exceptional written and verbal communication skills (bonus points if you can make a technical subject sound fun).- Proven experience managing high-performing technical teams.- Familiarity with IT infrastructure, cloud solutions, and enterprise networking is a big plus.- Industry certifications (ITIL, PMP, CISSP, Fortinet, Microsoft) would be awesome.- Experience working with contractors and managing global teams.What We Offer- Hybrid work model, because great ideas don't only happen in an office.- A competitive salary and benefits package that appreciates your worth.- Perks that make every day a bit more special.- Opportunities for professional growth and development that will push your career to new heights.Join Jolera and be part of a team that values creativity, drive, and a bit of quirkiness, all while delivering serious results. Let’s build the future of IT together, one successful project at a time.