Sr Call Center Manager (Little Rock, AR)

Maximus is hiring a Sr Call Center Manager to oversee and manage the daily operations of the Customer Service Center for the AR NWD (Arkansas No Wrong Door) program. This is an onsite position located in Little Rock, AR. This position is responsible for ensuring operational excellence, quality assurance, and continuous improvement while leading a team to achieve organizational goals. The role involves strategic planning, risk management, project monitoring, and reporting to ensure successful delivery of services. This is an on-site position in Little Rock, AR. Relocation assistance may be provided. *This position is contingent upon contract award. * Why Maximus? - 💰 Competitive Compensation - Quarterly bonuses based on performance included! - 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - 🏝️ Paid Time Off Package - Enjoy UPTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - 📚 Tuition Reimbursement - Invest in your ongoing education and development. - 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences.