Healthcare Business Administrator

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Healthcare Business Administrator joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS). Work visa sponsorship will not be provided for this position. At GDIT, people are our differentiator. As a Healthcare Business Administrator, you will be trusted to research and respond to inquiries related to the Affordable Care Act (ACA). In this role, a typical day will include:

• Working independently to analyze inquiries and determine appropriate response, conduct thorough research of complex policy and programmatic requirements, and craft written responses using plain language.
• Documenting precise and diligent notes for every case to explain research conducted, inquiry response understanding, and justification of response provided.
• Navigating the inquiry response system and database to research relevant data points about the submitter that impact the inquiry response provided.
• Monitoring an individual dashboard to identify areas for improvement and implementing constructive feedback from response reviewers in a timely manner.
• Identifying inquiry trends and proposing new language or editing existing language in the inquiry response knowledgebase.
• Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed, and documenting and tracking results.
• Identifying process improvements and making recommendations to the Operations Manager for how to increase productivity and efficiency in the casework process.
• Collaborating with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail.
• Reviewing other team member’s inquiry responses for quality and accuracy of response, format, and grammar and providing feedback.
• Participating in client meetings and documenting notes in a clear and concise manner.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience.
• 2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues.
• Advanced experience conducting research of complex policy and/or programmatic requirements.
• Excellent writing and verbal customer service skills.
• Experience using plain language to craft written responses.
• Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook).
• Relevant experience triaging, routing, and resolving inquiries.
• Candidate must be able to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

• Knowledge of or experience with using a Salesforce system.
• Ability to manage time, set priorities, and work under time constraints.
• Excellent organizational skills and ability to multitask.
• Demonstrated presentation and public speaking skills.
• Sound analytic, problem solving, and qualitative skills.
• High level of initiative coupled with quick learning ability.
• High degree of professional maturity and sound decision-making ability.
• Proven team player; strong relationship building skills both internally and externally.

WHAT GDIT CAN OFFER YOU:

• An opportunity to leverage our trusted partnership with CMS as you help us connect millions of Americans with health care through top-notch training and technical support.
• The ability to learn and grow professionally with a fast-paced, growing, and high-performing team.
• Professional exposure to a diverse cohort of policy analysts, instructional systems designers, programmers, technical staff, and government officials.
• 401K with company match.
• Professional growth opportunities including paid education and certifications.

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