Legal Expense Analyst (Hybrid)
About the position We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Responsibilities
- Complete legal bill review audits for compliance with RLI Billing Guidelines.
- Review, analyze and audit law firm invoices to determine accuracy, reasonableness and compliance with agreed upon fee structure.
- Develop working relationship with claim adjusters and staff to process payment of legal invoices promptly.
- Document e-billing processes including specific steps for law firms.
- Propose best practices for e-billing procedures.
- Develop and test new e-billing procedures.
- Assist law firms with e-billing issues, ensure compliance with all electronic billing guidelines and timelines, ensure invoices are uploaded to correct matters and assist to remedy errors.
- Communicate situations to management that may require follow up, such as rate issues, delays in billing, difficult requests, etc.
- Advance and own all aspects of the Claim Department’s legal e-billing program, including budgets, expense tracking, ensuring vendor compliance, etc.
- Communicate with claim adjusters, as necessary, to discuss particular legal activities and their appropriateness for the defense of the claim.
- Respond effectively to billing inquiries from the law firms.
- Build and maintain working relationships with law firms.
- Assist in other duties as needed.
- Stay knowledgeable of trends in legal software
Requirements
- Typically requires a Paralegal degree
- 2+ years of related experience
- Working knowledge of legal procedure
- Ability to use analytical methods in claim processes to find workable solutions.
- Ability to generate innovative solutions within the claims department.
- Ability to communicate findings and recommendations effectively to internal and external contacts on claim department matters.
- Ability to oversee e-billing processes (matter creation, invoice review, etc.) and own the business relationships with outside counsel and key vendors for the Claims Department.
- Proficient in Microsoft Office Suite, specifically Excel.
Nice-to-haves
- SaaS company experience preferred.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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