[Remote] API & AI Automation Developer

Note: The job is a remote job and is open to candidates in USA. JDA TSG is a company that equips major brands with specialized talent and business process expertise. They are seeking an API & AI Automation Developer responsible for the reliability and scalability of the company's integration and automation ecosystem, blending API development with AI and workflow automation to enhance operational efficiency.

Responsibilities

• Own and maintain all existing API integrations across the company’s suite of applications and vendors
• Ensure integrations remain stable, secure, and compatible as vendors, schemas, and business processes evolve
• Maintain clear documentation, versioning practices, credential management standards, and dependency awareness
• Partner with business owners to confirm integration requirements, SLAs, and data-handling expectations
• Monitor integration health, performance, throughput, and error rates across production and non-production environments
• Diagnose and correct failures such as authentication errors (OAuth/token issues), payload/schema mismatches, rate-limits, and vendor outages
• Implement and maintain alerting, structured logging, dead-letter patterns, idempotency, and retry/backoff strategies to reduce incidents
• Serve as the primary escalation point for integration-related incidents; lead root-cause analysis and post-incident improvements
• Create runbooks and operational playbooks to support consistent triage and resolution
• Maintain integration capacity and operational service levels as demand and transaction volume increase
• Tune workflows and API calls to improve latency, reduce unnecessary calls, and manage concurrency and queueing effectively
• Proactively identify bottlenecks, scaling constraints, and reliability risks before they impact end users
• Establish key metrics and dashboards (e.g., success rate, median latency, error taxonomy, throughput, backlog) to measure performance over time
• Proactively develop AI and automation solutions to improve employee productivity across IT, Operations, HR, Finance, and Sales workflows
• Design, build, and deploy intelligent workflow components using LLMs and AI tools for tasks such as classification, extraction, summarization, routing, enrichment, and decision support
• Develop AI-driven agents and orchestrations that connect systems, validate business rules, and reduce repetitive manual steps
• Balance speed and innovation with guardrails—ensuring security, privacy, auditability, and quality are maintained in AI-enabled workflows
• Evaluate existing integrations for efficiency opportunities, resilience improvements, and AI conversion/expansion potential
• Refactor legacy workflows to improve maintainability, observability, and performance; reduce brittle logic and duplicated patterns
• Introduce reusable components, standardized templates, and governance for shared automations
• Recommend platform and architecture improvements (e.g., event-driven patterns, queueing, caching, secure secrets management) as appropriate to the business
• Support vendor evaluations, proofs-of-concept, and technical due diligence for new integration and automation tooling
• Partner with stakeholders to clarify requirements, map processes, and define success metrics for automation projects
• Communicate clearly during incidents and changes; provide status updates, tradeoffs, and timelines
• Maintain organized documentation and change logs within company collaboration tools (e.g., Teams/SharePoint) to reduce tribal knowledge Skills
• 3+ years of experience in API development, systems integration, automation engineering, or a closely related role
• Demonstrated ability to build and maintain production integrations with strong reliability and troubleshooting discipline
• Hands-on experience with n8n and Make.com building multi-step automations with branching, retries, and error handling
• Strong understanding of REST APIs, webhooks, and authentication methods (OAuth2, tokens, API keys)
• Working proficiency in at least one scripting language (Python, JavaScript/TypeScript, or similar) for API interaction and automation logic
• Experience implementing AI/LLM capabilities inside operational workflows (not just experimentation)
• Strong written and verbal communication skills; ability to work across technical and non-technical teams
• High attention to detail, follow-through, and comfort operating in a fast-paced environment with shifting priorities
• Experience with Azure services (e.g., Azure Functions, Logic Apps, Key Vault) and/or AWS/GCP equivalents
• Experience integrating SaaS platforms commonly used in mid-market/enterprise environments (e.g., Salesforce, HubSpot, arenaflex 365, ticketing/ITSM, HRIS, finance tools)
• Familiarity with event-driven architectures, message queues, and integration patterns (pub/sub, async workflows)
• Security-minded engineering habits: least privilege, secrets management, audit trails, and data governance
• Experience designing operational metrics and SLAs/SLOs for integration performance Benefits
• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance Company Overview
• JDA TSG is a management consulting company specializing in program management & process re-engineering services. It was founded in 2011, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job

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