Experienced Customer Support Group Manager – Delivering Exceptional Customer Experience in a Rapidly Growing Food and Retail Delivery Operation

At arenaflex, we're revolutionizing the way people discover and enjoy their favorite food and retail experiences. As a technology company, we're passionate about building innovative solutions that make a real impact in our customers' lives. We're now seeking an experienced Customer Support Group Manager to join our team and help us deliver exceptional customer experiences across our platform.

About arenaflex

arenaflex is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to your home or office. We work together with over 30,000 restaurant and retail partners, as well as with over 60,000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. We've raised more than €707M in financing from renowned U.S. and European-based investors and have received recognition for our hard work, including being named Europe's second-fastest-growing company by the Financial Times.

Our Culture

We're a company that values innovation, teamwork, and customer satisfaction. We work in small teams with high ownership, with each team focusing on a key area of the arenaflex product stack. Each and every one of our product team members has a say in where we're going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Job Description

As a Customer Support Group Manager at arenaflex, you'll be responsible for leading our customer support team to deliver exceptional customer experiences across our platform. Your primary focus will be on working together with the team leads to ensure that we provide great customer experiences to all of our customers, including restaurant and retail partners, end-users, and our courier partners. You'll also guide and mentor the team leads to improve and reach their KPIs, share information and provide training on new work procedures and product features, and improve the hiring process together with our Team Leads and HR team.

Key Responsibilities:

* Work with the team leads to ensure that we provide great customer experiences to all of our customers

• Guide and mentor the team leads to improve and reach their KPIs
• Share information and provide training on new work procedures and product features
• Improve the hiring process together with our Team Leads and HR team, with a particular focus on well-being and creating a long-term career path
• Work proactively to identify areas of improvement and identify relevant stakeholders to collaborate with while being able to execute strategically

Qualifications:

* At least 5 years of experience as a Team Lead in the world of customer service

• Motivated by developing and building teams and people and CX programs
• Proven experience in leading consumer-facing large-scale support teams through many changes in a similarly fast-paced environment
• Love numbers and actively rely on data to make decisions, especially when it comes to scaling efficiently
• Enjoy mapping areas of improvement and opportunities while collaborating cross-functionally and managing CX programs end to end
• Master multitasker and able to juggle multiple priorities simultaneously
• True foodie with a constant hunger to learn and do things better
• Fluent in Hebrew and English

What We Offer:

* Competitive salary and benefits package

• Opportunity to work with a rapidly growing company in a high-growth environment
• Ownership and autonomy to make decisions and drive change
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply:

If you're excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We'll be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! Apply for this job