Experienced Customer Care Advisor – Driving Sustainable Solutions and Exceptional Customer Experiences

At arenaflex, we're revolutionizing the way people live and work by delivering innovative financing and software products for sustainable solutions. With a mission to make a positive impact on the environment and our communities, we're seeking an exceptional Customer Care Advisor to join our team. As a key member of our customer-facing team, you'll play a vital role in driving sales, building relationships, and delivering outstanding customer experiences.

About arenaflex

arenaflex is a technology company that's changing the game when it comes to sustainable solutions. With a platform that's led to over $27 billion in financing since 2018, we're proud to support thousands of professionals and millions of homeowners in their journey towards a more sustainable future. Our award-winning nonprofit, GivePower, is also making a significant impact by building and deploying life-saving water and clean electricity systems across Africa, Asia, and South America.

The Role

As a Customer Care Advisor at arenaflex, you'll be responsible for initiating the sales process, building and managing prospect lists, and generating qualified leads that will be passed on to designated sales staff for follow-up. You'll be the face of arenaflex, representing our brand and values to customers, and providing exceptional customer service and support through strong verbal and written communication skills.

Essential Job Duties & Responsibilities

* Representing arenaflex as a subject matter expert during a series of calls to customers

• Providing exceptional customer service and support by utilizing strong verbal and written communication skills
• Offering additional arenaflex products to customers that may benefit from our other services
• Updating arenaflex systems to ensure each interaction with a customer is well documented
• Handling issues with diplomacy to ensure that every customer is happy with their experience with arenaflex
• Escalating issues to management when necessary and ensuring customer concerns are explained effectively and clearly
• Completing other tasks as deemed appropriate by manager

Required Skills, Knowledge & Abilities

* 3+ years of customer service and/or sales experience

• Previous solar customer service or sales experience highly desired
• Excellent interpersonal, verbal, and written communication skills
• Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Embraces change and is flexible to the needs of the business and team
• Ability to accept and apply coaching and feedback from leadership
• Proven track record of reliability and a strong work ethic is a must

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

What We Offer

* Competitive hourly rate of $22/hour

• Opportunity to work with a dynamic and innovative company that's making a positive impact on the environment and our communities
• Collaborative work culture that values teamwork, open communication, and continuous learning
• Professional development opportunities to help you grow and succeed in your career
• Flexible work arrangements to support your work-life balance

How to Apply

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today by submitting your resume and a cover letter that showcases your skills, experience, and passion for customer service and sales. Don't forget to mention the word

READY

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