Experienced Customer Service Representative – Collections and Account Management (Remote)

Join arenaflex, a Fortune 50 corporation, in shaping the future of retail and customer experience

About arenaflex:

As a leading retailer with over 400,000 team members worldwide, arenaflex is committed to making a positive impact on the lives of our guests and team members. We prioritize relationships, growth, and development, and strive to create a culture of responsive, informed, and dedicated service providers. Our Target Enterprise Services (TES) organization is at the forefront of customer communication, from visitor service specialists to supplier managers and financial analysts.

About the Role:

We are seeking an experienced Customer Service Representative to join our Home Based Sr. Specialist in Collections team. As a key member of our team, you will interact with guests and negotiate bill preparations for both inbound and outbound collections. You will provide a signature arenaflex experience by treating guests with admiration and appreciation, showing courtesy and friendliness, and spotting various account holder segments and supplying suitable plausible solutions.

Key Responsibilities:

* Interact with guests and negotiate bill preparations for both inbound and outbound collections

• Provide a Target logo interaction with credit accountholders through treating them with admiration and appreciation, showing courtesy and friendliness, spotting various accountholder segments and supplying suitable plausible solutions
• Responsible for genuine expertise and abiding by all credit regulations and procedures, account fee terms, billing/collections structures and various state and federal laws, guidelines and policies governing credit and collections
• Demonstrate problem-solving abilities through probing or making guidelines for handling of excellent account situations (e.g. bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
• Work in a multi-media environment (emails, telecellsmartphone calls, chat messages, and letters) that's fast-paced and requires prioritization of work accordingly

About You:

* High School Diploma or GED

• Ability to work a flexible schedule, including nights, weekends, and holidays
• 1-2 years of previous guest experience or customer support experience
• Ability to interact with guests, team members, and internal business partners with a professional, friendly, empathetic style, and deescalate as needed
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making abilities
• Experience handling escalated guest complaints
• Ability to apply various facts and reasserts to respond to questions, perceive troubles, and as it should be clear up guest problems
• Strong technical abilities, potential to work within a few systems, and high skillability with PC/Microsoft applications
• Access to a home workspace that is clean of noise distractions to perform the role
• Hardwired internet in your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
• Ability to securely lift and carry up to twenty-five pounds of equipment

Why Join arenaflex?

* Competitive hourly rate of $18/hour

• Comprehensive benefits package, including medical, vision, dental, life insurance, and more
• 401(k) plan with company match
• Employee discount
• Paid sick leave, paid national holidays, and paid vacation
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job