Experienced Customer Service Representative - Healthcare
Join arenaflex, a global technology and services leader, and embark on a rewarding career journey as a Customer Service Representative in our Healthcare division. As a key member of our team, you will provide exceptional customer experiences, resolve complex healthcare-related issues, and contribute to the growth and success of our organization.
About arenaflex
arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to transform the way companies connect, interact, and grow across the world and into the future. With a commitment to human-centered, tech-powered, and intelligence-fueled solutions, we design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
About the Role
As a Customer Service Representative in our Healthcare division, you will work from home and interface with customers via inbound/outbound calls and/or via the web. Your primary responsibility will be to provide customer service support and resolution of routine problems and questions regarding client's products and/or services. You will represent one of our leading healthcare clients, assisting members with their insurance-related needs, including inquiries regarding benefits, eligibility, appeals, grievances, and troubleshooting medical devices.
Key Responsibilities
* Provide inbound customer support and resolve technical issues related to healthcare services
- Assist in correcting or adjusting healthcare-related concerns
- Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus
- Be patient and compassionate while working as a team player and using all available resources to provide the best outcome to the member
- Be efficient in navigating multiple systems
- Deliver expert customer experiences with a smile
Qualifications
* Passion for helping others and strong customer service orientation
- Minimum 6 months customer service experience
- Verifiable High School diploma or GED
- Basic computer navigation skills and PC knowledge
- Proficiency in fast-paced, multi-tasking environment
- Must reside in the United States or have a valid U.S. address for residence
What's in it for You?
* Competitive starting wage of $15.00 per hour
- Paid training and performance-based incentives
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in various topics, including diversity, equity, and inclusion
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Career Growth and Personal Development
* Join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year
- Develop "friends for life" while working with a diverse team from 70 countries
- Enjoy real career (and personal) growth potential, with about 80% of our managers and leaders promoted from within
- Participate in a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
Work Environment and Company Culture
* Work from home with company-supplied technologies
- Join a team that values diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Enjoy a range of benefits and perks, including paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP)
- Participate in celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Eligibility to Work
* In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position
- Must reside in the United States or have a valid U.S. address for residence
How to Apply
If you're a motivated and customer-focused individual looking for a rewarding career opportunity, apply today! Join arenaflex and embark on a journey of growth, development, and success. Apply for this job