Customer Success Account Manager
This a Full Remote job, the offer is available from: Europe Job Description: Customer Success Account Manager – Greycon Location: Europe (Remote) Reports to: Head of Customer Success Department: Customer Success Value Enhancement About Greycon Software: Greycon Software is a global leader with over four decades of experience providing specialized software solutions for roll-based and flat-sheet manufacturing industries. Our innovative suite of products, including X-Trim®, opt-Studio®, GreyconMill™, and GreyconWeb®, optimizes manufacturing processes for Paper & Board, Metals, Non-wovens, Plastic Films, Printing, and Converting sectors. We are a leading player with significant growth potential, driven by new segment opportunities and an expanding product suite. As an established brand, we are poised for rapid growth and are seeking a dynamic Senior Sales Executive to drive our expansion. Role Summary We are hiring a commercially minded Customer Success Account Manager to manage strategic customers across multiple regions. This role is responsible for driving value, retention, and growth within existing accounts, ensuring customers maximise the benefits of Greycon’s technology, and building long-term trusted relationships. You will be the main point of contact for assigned customers, leading periodic business reviews, identifying expansion opportunities, negotiating renewals, and ensuring customer satisfaction and adoption of new functionality and modules.
Key Responsibilities
- Act as primary CS contact for an assigned customer portfolio
- Understand production workflows, challenges, and priorities in the non-woven / paper / converting industries
- Conduct QBRs, success reviews, health-checks and value reporting
- Drive adoption of newly released features, modules, analytics and optimisation tools
- Own renewal cycles end-to-end, including proposal creation and negotiation
- Identify upsell opportunities, expansions of modules or production lines, and support-tier upgrades
- Apply a value-based negotiation approach (not price-driven)
- Forecast renewals and expansion revenue accurately
- Work closely with Support, Delivery, Product and Sales teams to resolve issues and improve customer experience
- Track and follow up on open items, SLAs, and support outcomes
- Ensure customers receive the correct training, onboarding and documentation
- Maintain CRM accuracy
- Produce monthly updates on account health, renewal risk, forecast and customer sentiment
- Proactively highlight churn risks, blockers, and opportunities
- Required Skills & Experience
- 3–5+ years in Customer Success, Account Management, or a similar client-facing commercial role
- Experience negotiating renewals, commercial contracts, or upsells
- Strong communication skills with plant managers, operations leaders, and C-level stakeholders
- Analytical mindset, comfortable discussing ROI and efficiency outcomes
- Able to manage multiple complex enterprise customers simultaneously
- Familiar with B2B SaaS, preferably manufacturing-focused
Nice to Have
- Knowledge of non-woven, paper, packaging, or industrial manufacturing workflows
- Technical understanding of production data, optimisation, or scheduling tools
- Language English / Spanish for US and English/ German/ others
Personality Fit
- Demonstrates proactive ownership of customer outcomes
- Commercially savvy with value-based negotiation ability
- Strong communication and stakeholder-management skills
- Curious and fast learning
- Enjoy working across regions
Success Metrics (KPIs)
- Renewal rate target met/exceeded
- Net Revenue Retention growth
- Strong customer satisfaction scores
- High adoption of released features and capabilities
- Accurate forecasting of renewals / churn risks
Compensation
- Competitive salary with bonus, aligned with local market benchmarks. Total compensation range provided during initial screening.
Additional Information
- This is a full-time, permanent remote role based in Europe. Candidates must have the legal right to work in their country of residence.
Diversity & Inclusion
- Greycon is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability, gender identity, marital/parental status, ethnicity, religion, sexual orientation, or any other protected characteristic.
Data Privacy (GDPR)
- By applying for this position, you consent to Greycon processing your personal data for recruitment and hiring purposes in accordance with the GDPR. Your data will be handled confidentially and used only for the application process.
Business Unit: Greycon - London Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: RegularCareer Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. IS THIS YOU? This offer from "Kahootz" has been enriched by Jobgether.com and got a 77% flex score. Apply tot his job Apply To this Job