Experienced Customer Success Representative – Proactive Support & Onboarding
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Success Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support and onboarding experiences to our clients. If you're passionate about data-driven decision making, customer satisfaction, and continuous growth, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's changing the face of customer success. We're a team of passionate professionals who are dedicated to delivering exceptional experiences to our clients. Our company culture is built on the principles of ownership, responsibility, and empowerment, and we're committed to creating a workplace that's inclusive, supportive, and fun.
Job Summary
We're seeking an experienced Customer Success Representative to join our team on a part-time, remote basis. As a Customer Success Representative, you'll be responsible for providing proactive and reactive support to our clients, as well as onboarding new customers and maintaining our knowledge base. If you're a metrics-savvy, tech-savvy, and customer-focused individual who's passionate about delivering exceptional experiences, we want to hear from you!
Day-to-Day Responsibilities
As a Customer Success Representative, your day-to-day responsibilities will include:
- Monitoring real-time metrics to maintain healthy call center production and being proactive when signs of poor health occur
- Promptly answering inbound support emails and responding to customer inquiries and service requests in a professional and courteous manner
- Communicating with the arenaflex Operations and Product departments, and BPO leads when solving issues related to the ordering platform or agent staffing; escalating to arenaflex Account Management and Leadership as needed
- Supporting the onboarding of new customers by creating accounts in arenaflex's database, verifying telephony setup, and answering questions
- Helping maintain arenaflex's knowledge base for customers and assisting in the creation of new SOP's
- Tracking and documenting all happenings in HubSpot, following up on open tickets from earlier in the day/week
- Contacting Restaurant partner locations as needed to facilitate order recovery
What's in it for YOU
As a Customer Success Representative at arenaflex, you'll enjoy:
- Flexible, part-time hours with hourly pay
- Generous stock option plan
- Unlimited PTO
- 100% remote work
- Opportunity to "wear lots of hats" and accelerate your career
- Ownership, responsibility, and empowerment in what you do
- Incredible teammates and a caring workplace culture
What sets you up for success
To succeed in this role, you'll need:
- 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
- Flexible/open availability.
- Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency.
- Accountable & Independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent.
- Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required.
Why arenaflex?
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and fun. We believe in empowering our employees to take ownership of their work and to make decisions that drive business results. We're a team of passionate professionals who are dedicated to delivering exceptional experiences to our clients, and we're looking for like-minded individuals to join our team.
How to Apply
If you're passionate about customer success and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and supportive of all employees, and we're proud to be an employer of choice for people from all backgrounds.
Disclaimer
arenaflex is not responsible for any errors or omissions in the job posting. We reserve the right to modify or withdraw the job posting at any time without notice. Apply for this job