Experienced Entry-Level Traveling Customer Trainer for Software Implementation and Support – Automotive Industry Expertise

Introduction to arenaflex

arenaflex is a leading provider of innovative software solutions, dedicated to empowering businesses in the automotive industry to reach their full potential. Our Training Department plays a vital role in ensuring a seamless transition for our customers to our cutting-edge software. As an integral part of this team, you will have the opportunity to make a significant impact on our customers' success. If you are a motivated and charismatic individual with a passion for training and customer support, we invite you to join our dynamic team as an Entry-Level Traveling Customer Trainer.

Job Overview

In this exciting role, you will travel approximately 80% of the time, working closely with our customers to implement and convert them to our software system. Your exceptional presentation and communication skills will be essential in meeting with dealership management to understand their unique needs and requirements. You will then customize our system to meet these needs and provide comprehensive training to key dealership personnel. When not on-site, you will work from your home office, supporting current customers, preparing for future trips, and conducting follow-ups with recently installed customers.

Key Responsibilities

• Travel to customer sites to install and convert our software, working individually and as part of a team
• Meet with dealership management to understand their requirements and customize our system accordingly
• Provide training and support to key dealership personnel on our software solution
• Conduct follow-ups with recently installed customers to ensure a smooth transition and address any questions or concerns
• Prepare for future trips and support current customers from your home office
• Collaborate with the Training Department to develop and improve training materials and processes

Training and Development

At arenaflex, we are committed to providing our employees with comprehensive training and development opportunities. As an Entry-Level Traveling Customer Trainer, you will undergo an intensive 2-3 month training program, which includes:

• Department observations to gain a deeper understanding of our software and industry
• Classroom instruction on our software and automotive dealership operations
• On-the-job training with an experienced mentor to guide you through the implementation and conversion process
• Product training, focusing on one area of our software, with the opportunity to assist experienced representatives with customer set-up and implementation
• Visits to car dealerships that utilize our solutions, providing valuable insight into our software in action

Requirements and Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent experience
• The ability to travel 80% of the time, with a valid driver's license and reliable transportation
• An outgoing, friendly personality with strong written and verbal communication skills
• Reliable home internet with sufficient bandwidth for video conferencing
• A strong work ethic and ability to work independently from your home office

Essential Skills and Competencies

In addition to the requirements listed above, the following skills and competencies are essential for success in this role:

• Excellent presentation and communication skills, with the ability to engage and train diverse audiences
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve issues
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Strong attention to detail, with a focus on delivering high-quality results
• Ability to build strong relationships with customers, colleagues, and management

Career Growth and Development Opportunities

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As an Entry-Level Traveling Customer Trainer, you will have access to:

• Comprehensive training and development programs to enhance your skills and knowledge
• Opportunities for advancement within the company, with a focus on promoting from within
• A dynamic and supportive work environment, with a team of experienced professionals to guide and mentor you
• Regular feedback and coaching to help you achieve your career goals

Work Environment and Company Culture

arenaflex is dedicated to providing a healthy and supportive work environment, with a focus on work-life balance. We offer:

• A non-smoking environment, promoting a healthy lifestyle
• A comprehensive benefits package, including medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching, paid vacation and sick days, and eight paid holidays
• Referral bonuses and opportunities for professional development and training
• A dynamic and inclusive company culture, with a focus on diversity and equal opportunities

Compensation and Benefits

arenaflex offers a competitive compensation package, with a range of benefits to support your career and personal goals. These include:

• A comprehensive benefits package, with medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching, paid vacation and sick days, and eight paid holidays
• Referral bonuses and opportunities for professional development and training
• A company cell phone and laptop, with reliable home internet and video conferencing capabilities
• A dynamic and supportive work environment, with a team of experienced professionals to guide and mentor you

Conclusion

If you are a motivated and charismatic individual with a passion for training and customer support, we invite you to join our dynamic team at arenaflex as an Entry-Level Traveling Customer Trainer. With comprehensive training and development opportunities, a competitive compensation package, and a supportive work environment, this is an exciting opportunity to launch your career in the automotive industry. Apply now to take the first step towards a rewarding and challenging career with arenaflex.